Operations Lead Rotating Shift

VOALA Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing program as well as drug and alcohol rehabilitation. Learn more la.org.

PAY RATE: $23.21 - $24.43 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

Under direction of the Program Coordinator, the Operations Lead will arrange, coordinate, schedule, mentor, and lead the Monitors’ efforts to provide 24 hour / 7 day security of the program premises, and safety for program clients, visitors and employees. The Operations Lead performs duties in a shelter or other residential setting having over 100 clients and works through Lead Monitors who are shift leaders of the Monitors, as well as directly leading and training Monitors.

Driving ability preferred.

• Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week, patrols to assure participants and other individuals are in compliance with facility policies.
• Provides support for all meetings, events and functions at facility; supports daily routine for all participants.
• Train Shelter Leads and Monitors in program operations, safety, and security expectations and procedures; the Shelter Attendant Coordinator participates in these core functions, and trains subordinates.
• SHELTER ENTRANCE MONITORING:
  The front door to the shelter is the only permitted entrance and exit for participants, employees, partners, and vendors. Monitor and authorize entrance and departure of employees, participants, visitors, guest and other persons to guard against theft and maintain security of premises.
• BAG & PERSON SCREENING:
  Monitors search all participants’ person and belongings being brought into the shelter each time a participant enters. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened.
• Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc. walking the facility and making reports as needed.
• SHELTER SAFETY:
  • While patrolling observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
  • Know location of fire exits, be prepared to assist participants in case of any emergency.
  • Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.
  • Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.
• As a non‑profit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the shelter’s assets. Report all suspicious events to direct supervisor.
• Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
• ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES. Learn, understand and practice the professionalism expected – Put clients’/participants’ needs first.
• CLIENT/PARTICIPANT SUPPORT:
  • Answer telephones and take messages for clients and staff, monitor doors and greet visitors.
  • Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational.
  • Assist shelter staff during provision of services to clients/participants, including set‑up for classes, meetings, meals, recreation, and other shelter events.
  • DRIVING TASKS (if in possession of a valid driver’s license):
    • Transports individual program participants to and from various locations such as human service locations, work…