Field Services Engineer

Location: Remote (West Coast)

Established in 1990, our client specializes in cryopreservation services for fertility centers and cancer patients requiring long-term storage of reproductive materials. They collaborate with fertility clinics nationwide to provide sperm banking and egg-freezing solutions, supporting reproductive health and cancer treatment needs across multiple locations. Our client also designs technology that provides greater safety and transparency to help modernize and transform IVF.

Our client is seeking a dedicated and technically skilled Field Service Engineer to join their team. This individual will be responsible for the installation, troubleshooting, repair, and preventive maintenance of our client’s products at both internal and customer sites in a timely and accurate manner. This role requires approximately 50–75% travel each month.

This is a remote, home-based position supporting customers throughout the Western United States. Overnight and multiday travel will be required.

• Troubleshoot and diagnose equipment malfunctions using test instruments
• Measure and adjust digital and analog instrumentation using calibration equipment
• Install, modify, and repair equipment manufactured by our client and/or third parties
• Effectively manage an assigned customer base by prioritizing customer needs and balancing preventive maintenance workloads with daily repairs
• Demonstrate the correct use and application of equipment to customers
• Conduct product in-service training as required
• Complete service reports, timesheets, expense reports, and parts lists accurately and on time
• Promote and maintain strong customer relationships through high standards of professionalism, ethical behavior, maturity, and sound judgment

Reasonable accommodations may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the position.

• High school diploma or equivalent
• Experience working as a vendor in a hospital and/or clinical setting
• Five or more years of experience with low-voltage troubleshooting and basic high-voltage wiring and controls
• Experience working with liquid nitrogen (LN2) is strongly preferred
• Experience using diagnostic test equipment, volt-ohm meters, amp probes, and precision temperature and pressure calibration equipment
• Ability to read and redline P&IDs and electrical schematics
• Strong technical aptitude and general computer skills, including the ability to communicate effectively via email
• Ability to lift at least 50 pounds without assistance
• Ability to climb over and crawl under equipment
• Ability to travel extensively, sometimes with limited advance notice
• Valid driver’s license and an acceptable driving record
• Ability to work nights, weekends, and holidays as business needs dictate
• Ability to maintain compliance with all credentialing requirements necessary to access customer sites