Case Manager Lead

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Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing program as well as drug and alcohol rehabilitation. Learn more la.org.

PAY RATE:$28.01- $29.48 Per Hour

BENEFITS:VOALA offers competitive medical, dental, vision and retirement benefits.

The Lead Case Manager will arrange, coordinate, monitor, mentor, and assure all delivered services by the case management team meet the needs of program clients. This includes assisting case managers in: assessing and reassessing household needs, educating households on and community resource opportunities, developing housing stability plans, scheduling appointments, and providing necessary follow‑up to ensure housing stability plans are progressing on schedule and needs are adequately being addressed.

The Lead Case Manager shall work to ensure his and the teams case load is assigned and completed in a timely manner. The position requires a combination of administrative/office duties and field/outreach work.

• Assign and monitor case load of team:
• Review daily referrals and screenings of potential clients.
• Designates clients to case manager for intake and ensures all supporting documents are verified
• Provides information and referrals for callers and walk‑ins
• Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
• Develops support systems to meet client needs, coordinates and facilitates move‑in activities, rental negotiations, and service referrals as required
• May make home and field visits
• Monitors case managers on a regular basis to determine quality and effectiveness of services provided
• Review cases with Program Coordinator and Case Management Team
• Audit case file on a regular basis for completeness and accuracy
• Conducts crisis intervention as necessary
• Assists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self‑sufficiency and family stabilization
• Makes referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriate
• Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy
• Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes
• Assure all program assets and file documents are maintained and secure for all client records
• Develops, performs, and assists with workshops pertaining to program services that meet client needs
• Participates and assists with outreach events
• Other duties as assigned

• Lead a team of Case Managers on their active case load through reviewing and discussing detailed plans of action to meet the clients needs, set goals and find the necessary resources to meet those goals
• Responsible for intake, assessments, service planning and service delivery
• Conducts hard and soft file management, HMIS, CM process flow, to ensure Client documentation meets all requirements for provision of services
• Collaborate with other service providers to link participants to community resources and supportive services
• Conducts weekly case conferencing and monthly case file audits to assure participant records are complete and accurate
• Develops, performs, and assists with workshops pertaining to veteran households’ needs
• Participates and assists with outreach events
• Other duties as required and may be subject to…