Case Manager - Meadow at Melrose

Description

JOB TITLE: Case Manager (Full-time) - Meadow at Melrose

REPORTS TO: The Meadow at Melrose Housing Supervisor

SCHEDULE: Monday-Friday (11:00am-7:30pm)

LOCATION: Los Angeles, CA

STATUS: Full-time, 40 hrs/wk, Non-Exempt

CELL PHONE: Reimbursement for use

DRIVER POSITION: Yes [ If yes, see driving policy below]

SALARY RANGE: $24.00/hr

Safe Place for Youth (SPY) is opening more housing! We're expanding to provide safe, supportive housing for youth in our community. Join us as we take this next step in our mission.

Safe Place for Youth (SPY) is the leading service provider for youth experiencing or at-risk of homelessness in West Los Angeles. Founded in 2011, our agency offers trauma-informed, low barrier programs that support young people in exiting the streets and achieving stability so that they can thrive, not just survive. Our robust continuum of care includes street outreach, drop-in services, health and wellness programming, case management, education and employment services, and housing programs.

SPY is a unique social impact agency that is committed to overcoming structural barriers to equity, community collaboration, and innovative youth-focused programming. If you have the skills, passion and collaborative spirit, join our growing team of over 100 employees.

SPY strives to attract and develop individuals who reflect a broad spectrum of diversity, including (but by no means limited to) racial, ethnic, gender identity and socioeconomic dimensions. We believe that inclusion of diverse perspectives is essential to achieving long‑term, systemic change. We explicitly seek applications from those who self‑identify as coming from historically marginalized populations to enrich and elevate our equity‑centered approach to problem‑solving.

The Case Manager works out of the Lighthouse Transitional Living Program in West Los Angeles. Lighthouse TLP is a housing first low‑barrier, high tolerance program providing housing and comprehensive services to youth ages 18‑24 who are experiencing housing instability. The Case Manager is responsible for oversight and safety of the property and residents. This includes, but is not limited to, monitoring and maintaining cleanliness of the site and living spaces, carrying out day‑to‑day safety protocols, responding and de‑escalating crises, conflict management among residents, and promoting a holistic approach to the wellness of our residents.

This position requires some driving and lifting.

• Process incoming referrals and screen for eligibility and manage referrals waitlist
• Coordinate and assist with youth move‑ins, and exit and sustainability planning.
• Complete intake and other program documentation requirements, ensuring that charts meet quality assurance standards
• Utilize culturally‑relevant active listening and motivational interviewing skills with participants to identify possible supports in their network
• Ensure that youth receive a Next Step Tool assessment
• Work with youth on creating a housing and service plan and provide intensive case management services to support youth
• Meet with youth on a weekly basis to ensure they are progressing towards their plan goals
• Connect youth resources to address their basic, physical, economic and psychosocial needs and follow‑up to ensure the participant successfully accesses and initially retains housing
• Provide housing navigation, as needed, to connect youth to housing resources
• Ensure health and safety of youth including crisis intervention, risk assessment and safety planning
• Ensure services are documented (e.g. face to face, phone and collateral contacts) in all relevant databases in a timely and thorough manner
• Work with participants on budgeting, connecting to benefits, employment and determining what level of assistance is necessary to be stably housed
• Participate in trainings, meetings, and technical assistance such as learning collaboratives
• Other duties as assigned to support the mission of the organization

Requirements

• Bachelor’s degree in social work, psychology, or any related field is preferred. Related work or lived experience will be strongly considered in place of or…