Support Specialist, Mollie Maison

Job Description

Posted Tuesday, December 16, 2025 at 11:00 AM

Role: Support Specialist (Sunday - Thursday, 3pm - 11:30pm)

Reports to: Program Manager

Program: 1602-DHS ODR

Location: Mollie Maison - 4701 W Adams Blvd, Los Angeles, CA 90016

Setting: 100% Onsite

Schedule: Sunday - Thursday, 3pm - 11:30pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

In partnership with the Office of Diversion and Re-entry (ODR), the Support Specialist, Mollie Maison will function as part of a multi-disciplinary team, and provide site based therapeutic and intervention services to clients residing in Project Based Housing. These clients have been involved in the criminal justice system and through ODR, are receiving ongoing case management services to obtain and maintain permanent supportive housing in the community.

Services provided by the Support Specialist include supporting the LVN by performing various care activities and by aiding with activities of daily living (ADLs). In addition, the Support Specialist will assist Case Managers in working toward goals created on each individual services plan to eliminate barriers to housing and health stability. The selected candidate will also be responsible for monitoring daily site activities and conducting wellness groups to create a sense of community and increase life skills.

• Support orientation to permanent housing for new clients.
• Oversee housekeeping and hygiene guidelines in a trauma-informed manner.
• Work with LVN to support medical intervention plans.
• Collaborate with Case Managers to ensure appropriate and proactive client care.
• Work in collaboration with other Project-based Housing staff to maintain smooth operation of the housing site, which may include assisting with meal support, or other duties as assigned.
• Order office and program supplies, when needed.
• Facilitate client groups to assist with life skills development.
• Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care.
• Proactively create an inclusive and engaging environment to support clients’ permanent housing retention and psycho-social rehabilitation.
• Work with on site TPC leadership and supervisory staff to develop an effective working relationship with property management.
• Assist Property Management with client-related requests when appropriate.
• Intervene during crises to actively de-escalate situations, supporting safety for both staff and clients.
• Communicate effectively, and in a timely manner, with management, co-workers, and clients.
• Always maintain client confidentiality according to agency, state, and HIPAA laws.
• Report all statistics and outcome updates, as requested, for reporting purposes.
• Attend all case conference, staff meetings, and department trainings.
• Other duties as assigned.

• High School Diploma or GED or Equivalent
• Minimum of one year experience providing services to individuals that have a history of homeless, mentally illness, or are dually-diagnosed
• Prior experience working in an Interim Housing site a plus
• Proficiency in Word, Excel and Outlook required
• Obtain and maintain CPR and first aid certification
• Demonstrated knowledge of issues faced by a culturally diverse population
• Field (may need to travel) and indoor office environment
• On occasion walk or drive to different local sites
• Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds
• Will necessitate working in busy and at times loud environments
• Will be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist, and sit throughout the day
• Able to thrive in a work environment emphasizing teamwork and collaboration

• Act as a role model
• Demonstrate a sense of responsibility
• Continuously learn and improve
• Acknowledge your own areas of improvement
• Hear and provide honest, specific and direct feedback
• Create an environment where everyone is welcomed, valued and respected

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than…