Engagement Coordinator; Family

Engagement Coordinator

Location: Los Angeles, CA

Salary: USD $26.42/Hr.

Employment Type: Full-time

Seniority Level: Entry level

Industries: Non-profit Organizations

You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 15,000+ people’s lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!

The Engagement Coordinator will assist participants to access and obtain services to address their homeless or housing crisis. This role is responsible for direct social services including triage, assessment, eligibility screening, program intake, program orientation, and case management and resource connection. The Engagement Coordinator will maintain accurate participant records including case notes and eligibility documents in our database (e.g. HMIS, CHAMP, etc.).

Performs a variety of administrative and direct service duties related to case management. This role may provide services in the LAFH service center, in the field, at Interim Housing sites and other community-based organizations.

• Conduct initial triage, screening and assessments using a trauma-informed and harm reduction model. Schedule and perform program intakes onsite or field-based.
• Develop housing plans and goals with program participants.
• Use best practices to provide effective housing-focused case management services to participants experiencing or at risk of homelessness.
• Conduct risk and safety assessments and provide crisis intervention and de-escalation interventions to participants experiencing or at risk of homelessness.
• Respond to referrals and walk-in appointments daily.
• Coordinate and collaborate with LAFH team members to ensure effective care coordination and program transition.
• Coordinate and collaborate with community-based organizations to receive and coordinate program referrals.
• Maintain participant records including but not limited to case notes, assessments, enrollment and exit questionnaires and eligibility documents that meet our standard of care and contractual requirements.
• Maintain client information through data entry into program database system (e.g. HMIS, CHAMP) to ensure accuracy for monthly, quarterly, and annual contract reports.

• Demonstrated familiarity with challenges faced by program participants, including but not limited to health, substance abuse, mental health, domestic abuse, trauma, immigration, and legal issues.
• Possess a high level of empathy and acceptance towards individuals seeking services with physical and mental health needs.
• Customer Services and conflict resolution skills.
• Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling software.
• Must be able to perform electronic data entry.
• Strong written and verbal communication skills.
• Creative problem-solving skills.
• Ability to work collaboratively in a team.
• Bilingual (English/Spanish) preferred.

• Able to maintain and execute confidential information according to HIPAA standards.
• Obtain and maintain CPR/First Aid Certification.
• Ability to pass post-offer Tuberculosis (TB) clearances.
• Travel is a regular duty for this position and is required 50% of the time.
• Use of a personal vehicle to travel between worksites and other locations is required.
• Must have and maintain a valid California Driver’s License and insurance in good standing.
• Ability to work a 9/80 work schedule.

• At least one (1) year work history with relevant transferrable skills.

Health, Dental,…