Coordinator - Residence, OC

Coordinator - Residence, OC role at Downtown Women's Center
. This on-site position focuses on managing the daily program operations of our Residence sites following a Permanent Supportive Housing model. Because 95% of DWC residents do not return to homelessness, the Resident Manager upholds high standards of quality for supportive services, works with an interdisciplinary direct-service team to empower residents, and builds a safe community that promotes stabilization and housing retention.

The ideal candidate promotes housing-first principles by using best practices such as Trauma-Informed Care, Housing First, Harm Reduction, and Critical Time Intervention to support tenants in maintaining their housing.

• Manage the daily operations of the Residence site including facilities, crisis management, service connection, exercising independent decision making and delegating tasks to volunteers and resident peer leaders
• Work collaboratively with Housing Manager on programming that fosters a safe environment, promotes personal stability and community, including life skills workshops, community-building events
• Support Senior staff with Resident Club activities, coordinating enrichment and wellness activities with Peer Leaders and volunteers
• Ensure the safety of the residents and security of the building by conducting regular building rounds and enforcing policies that monitor visitors and guests
• Inform and build upon treatment plans that increase housing retention among the residents through regular case consultations, while practicing best practices in Trauma Informed Care, Harm Reduction, and Critical Time Intervention
• Help develop and manage policies and procedures as they relate to services that improve resident Activities of Daily Living (ADLs) including transportation, medication management, laundry, and other personal needs
• Collaborate with the Administrative Department to ensure the safety and maintenance of the facilities, and provide leadership during facility emergencies
• Manage conflicts and personal emergencies experienced by the residents
• Provide supervision to interns and volunteers in the provision of services as assigned
• Provide direct service to the residents including life-skills coaching, transportation, and inter-personal conflict resolution
• Develop and maintain relationships with residents, staff and local service providers and participate in community meetings
• Other duties as assigned to support the mission of the organization

• Problem Solving and critical thinking ability
• Communication Proficiency
• Active Listening
• Flexibility
• Costumer service
• Team work
• Conflict management
• Professional boundaries and self-awareness
• Time Management and ability to prioritize tasks

This position does not have supervisory responsibilities of other staff, but may provide supervision to volunteers and interns.

This job operates in a professional office environment. This role regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to regularly perform a building walk through, and potentially climb stairs. Specific vision abilities required by this job include close vision and ability to adjust focus.

This would require the ability to lift files, up to 15 lbs, and open filing cabinets as necessary.

This is an on-call position. Days and hours of work are as needed to suit Residence needs.

16.82 hr.

Minimal travel is expected for this position for training and enrichment activities

No, must be on-site only

• High school diploma or GED.
• Two years of experience working with similar population or homeless related services

• Familiarity with supportive housing or other residential or shelter facilities in Los Angeles strongly preferred
• Knowledge of issues related to women’s homelessness, mental illness, chronic health issues, and older adults preferred
• Ability to exercise and model good judgment, especially in crisis situations
• Strong written and oral communication skills required; proven ability to communicate with diverse audiences
• Strong multi-tasking skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
• Strong interpersonal skills and ability to lead a diverse group of staff, interns and volunteers
• Detail-oriented, highly organized, able to manage multiple tasks and priorities, and set and meet goals and deadlines
• Cultural humility
• Must be a CA resident and live at least 75 miles from the office and must be available for in-person meetings at the DWC offices.
• Must provide documentation of a negative…