Case Manager; PSH Scattered Site - Temporary

Case Manager (PSH Scattered Site - Temporary)

Position Summary: The Permanent Supportive Housing Case Manager will provide intensive case management services to a caseload of up to 20 homeless individuals who are eligible for permanent supportive housing through Housing for Health. The Case Manager will assist clients to achieve and maintain health, mental health, and housing stability and supports them to thrive in a client‑centered, "whatever it takes" approach to services.

Key Responsibilities:

• Accept, screen, and process referrals from DHS and other HFH partners.
• Conduct outreach and engagement in the community to locate referrals once assigned by DHS.
• Conduct assessments and re‑assessments, including comprehensive psychosocial assessments, to determine eligibility and evaluate client needs and strengths.
• Develop and implement individualized case management plans that ensure housing stability and identify short‑ and long‑term goals.
• Provide support throughout the housing process, including temporary housing placement, unit identification, application submissions, lease signing, and ongoing housing retention.
• Educate clients on tenant rights, eviction prevention counseling, and advocacy.
• Link clients to community resources, benefits, and services such as physical and mental health, substance use treatment, education/vocational programs, employment services, and financial assistance.
• Meet with clients frequently in the home, community, and office and accompany them to appointments as needed.
• Provide crisis intervention and ensure clients have access to a 24/7 case management crisis line.
• Provide life‑skills education and assistance, including budgeting, apartment upkeep, stress management, and conflict resolution.
• Offer transportation assistance, including personal vehicle use when appropriate.
• Participate in case conferences to review client progress and address challenges.
• Collaborate and communicate regularly with HFH partners.
• Build and maintain partnerships with community organizations, service providers, public entities, and landlords.
• Maintain updated and accurate client files and documentation.
• Participate in staff meetings and agency events as requested.

Qualifications:

• 1 year of experience working with the homeless population and a Bachelor's Degree in Social Work, Psychology, Sociology, or a related field, or at least 2 years of experience providing direct mental health and/or intensive case management services.
• Experience working with individuals who have a mental illness, chronic health issue, and/or substance use disorder.
• Experience working with individuals affected by the criminal justice system is preferred.

Knowledge, Skills, and Abilities:

• Strong interpersonal and client engagement skills.
• Excellent verbal and written communication skills.
• Flexibility regarding scheduling and prioritizing tasks.
• Willingness to travel and spend significant time in the field.
• Able to transport clients in your vehicle.
• Basic computer knowledge (MS Word and Excel required).
• Familiarity with evidence‑based interventions including Harm Reduction, Trauma‑Informed Care, and Motivational Interviewing.
• Ability to work independently and utilize critical thinking skills in decision‑making situations.
• Good organizational and record‑keeping skills.
• Possession of a valid, clean California driver’s license and a personal insured vehicle are required.
• Bilingual in English/Spanish is preferred but not required.

Core Competencies:

• Interpersonal Savvy:
  Builds trusting relationships, skillfully engages others, and collaborates effectively to drive success.
• Conflict Management:
  Addresses conflicts by understanding needs, employing empathetic listening, and facilitating equitable solutions.
• Dealing with Paradox:
  Flexibly adjusts approaches to meet complex needs and balances conflicting demands with adaptability and rapport.

Organizational Values:

• Humanity:
  Putting people first; honoring dignity, diversity, and experience.
• Community:
  Building a better future; fostering sustainable housing solutions through partnership and collaboration.
• Ingenuity:
  Innovating for transformation; requiring relentless determination, thinking outside the box, and…