Case manager

Join to apply for the Case Manager role at UCLA
.

$70,900.00/yr - $/yr

Please submit cover letter and resume.

This is a 1 year contract with the possibility of extension and/or conversion to a career appointment.

Case Management Services (CMS) prevent risk and promote students’ well‑being by providing support for those in distress or causing distress among the community. Students referred to Case Managers receive guidance on policies, procedures, and linkage to campus resources. Case Managers collaborate regularly with campus constituents to ensure students receive appropriate assistance, meet with departments to address concerns, and provide ongoing support.

They elevate students at risk for harming themselves or others to emergency responders and assist with follow‑up support. Case Managers serve on the Consultation and Response Team, UCLA’s student behavioral intervention team, and engage in training and outreach to educate partners on identifying, responding to, and referring students in distress.

Under the direction of the Director of Case Management Services, this position develops, implements, and manages a case management system to coordinate, facilitate, and monitor programs for undergraduate and graduate students experiencing distress. Case Managers facilitate crisis intervention during regular business hours for students at risk for harming themselves or others. They coordinate with the Office of the Dean of Students, Counseling and Psychological Services, Residential Life, UCPD, Academic Counseling, and other administrators to address student needs in areas such as academics, health, psychology, economics, housing insecurity, discipline, family relationships, social adjustment, and gender‑based violence.

Responsibilities include assessments, consultations, interventions, referrals to campus departments and community agencies, and follow‑up services. Case Managers collaborate with the UCLA Consultation and Response Team, support designated programs through presentations, training, and outreach, and facilitate well‑being workshops and other student development initiatives.

• UCLA provides a full pay range. Actual salary offers consider budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package for benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

• Detailed working knowledge of federal regulations impacting student records, including FERPA. (Required)
• Concentrated experience working with distressed individuals in a higher education or community setting. (Required)
• Demonstrated ability to interact effectively with students, faculty, staff, and community members of diverse cultural, social, political, and religious backgrounds and varied age, gender, sexual orientation, and ability. (Required)
• Strong verbal, written, and interpersonal communication skills. Skill in speaking clearly and distinctly using appropriate vocabulary and grammar to obtain and convey information. Strong listening skills. (Required)
• Outstanding organizational skills, including ability to set priorities that reflect the relative importance of job responsibilities and carry out multiple assignments in a timely fashion when workloads change. (Required)
• Demonstrated ability to deal effectively with crisis situations under limited supervision, high demands, and rapidly changing circumstances. (Required)
• Skill in interacting diplomatically with the public when faced with demands that may violate federal or state law or University policy and procedure. (Required)
• Ability to speak formally and informally and make prepared and extemporaneous presentations to individuals and groups in order to provide information, explain procedures, investigate facts, and persuade others. (Required)
• Ability to maintain equanimity, sensitivity, and judgment in the face of resistance, indifference or hostility during…