Shelter Advocate Part Time - ON SITE

Position: Shelter Advocate Part Time - ON SITE (Thursday-Friday 8am-4:30pm)

Hummingbird Haven Emergency Shelter

Shelter Advocate

Job Description

About Us: The Coalition to Abolish Slavery and Trafficking (Cast) is a Los Angeles-based nonprofit organization that is working to put an end to human trafficking through comprehensive, lifesaving services to survivors and a platform to advocate for groundbreaking policies and legislation. Over the past two decades, Cast has supported thousands of survivors through every phase of their journey to freedom from counseling to legal resources, to housing, educational and leadership training, and mentorship.

Through these programs, Cast has helped empower survivors to overcome their traumatic pasts and become leading voices in shaping policy and public awareness to ultimately put an end to the fastest growing criminal enterprise of the 21st century.

CAST offers generous benefits, including medical, life, paid sick/vacation time, and a 403(b) plan. Additionally, we provide you with an opportunity for continued learning through career, professional & personal development, and training along with working with a team of committed individuals, where you are supported and given every chance to succeed.

Title/Position

Hummingbird Haven Shelter Advocate

Pay

$24.04 per hour (DOE)

Status

Non-Exempt

Department

Empowerment Programs

Reports To

Shelter Program Manager

Employment Type

Part Time, Thursday-Friday 8am-4:30pm

Location

Los Angeles, CA / On-Site

Purpose of Position

This position requires thorough knowledge and understanding of a human rights, strengths-based approach in serving clients. The Shelter Support Staff should be familiar with and employ key social work values, including client empowerment, professional boundaries, and self-care, independent decision-making ability, and excellent interpersonal and team-building skills. Full-time, non-exempt position. Some shifts may include holidays to ensure adequate coverage of the shelter program.

ESSENTIAL

DUTIES Intake and Assessment

Manage the intake process and move in for incoming residents.

• Answer hotline calls from CAST's 24/7 hotline, and respond accordingly by:
  • Perform client intake, screen new referrals, triage needs, create initial action plans, and coordinate with client, CAST staff, and partners to address emergency needs.
  • Inform on-call Emergency Response staff of any urgent calls that require immediate follow-up from the hotline.
  • Make appropriate referrals when space is not available at shelter, or they are not eligible for shelter services.
  • Document all hotline calls in the database.
  • Coordinate transportation to the shelter program.
  • Coordinate and manage resident move in and orientation; and
  • Enter data in a timely manner into the organization database.

House Management

• Contact the Shelter Program Manager or on-call supervisor if any urgent and/or safety issues arise that need immediate attention during shift.
• Document in Staff Log any client observations or needs during shift as well as any shelter maintenance needs and concerns.
• Document in Staff Log any hotline calls that are potential incoming shelter clients.
• Participate in shift exchange with incoming staff to update on any occurrences and client needs.
• Email Shelter Case Manager of any case management requests from client.
• Conduct routine walk-through of the building including all floors, and entrances to ensure the safety of residents and staff.
• Manage the preparation of the beds and rooms for new move ins.
• Conduct and manage the intake orientation for new clients.
• Conduct discharge procedure upon exit.
• Conduct Room Checks as directed by Shelter Program Manager and/or Shelter Case Manager.
• Assist clients with online applications for employment, housing, and benefits as directed by the Case Manager.
• Assist with client accompaniments as assigned.
• Ensure communal chore assignments are being completed.
• Uphold policies and procedures that contribute to the safety and confidentiality of the Cast Shelter Program.

Crisis Intervention

• Assess and respond to client crises with a strength-based, problem-solving approach.
• Contact the Shelter Program Manager or on call supervisor if immediate assistance is needed to stabilize a client.
• Under the direction of the Shelter Program Manager, document all incidents and continue to monitor resident relations.

Conflict Resolution

• Assess and respond to conflict and offer a peaceful solution to disagreements.
• Contact the Shelter Program Manager or on call supervisor if immediate assistance is needed.
• Under the direction of the Shelter Program Manager, document all incidents and continue to monitor resident relations.
• Communicate disputes and/or issues that require further intervention with Shelter Case Manager.

Shift Coverage

• Cover shift for other shelter staff as needed or requested.
• Cover shift either at Hummingbird Haven or Mariposa Haven as needed.

Administrative Assistance

• Enter service notes on services provided in organization database on all client interactions daily.
• Maintain inventory of supplies and order when needed as directed by the Shelter…