Job Coach - Program District Assistant

Overview

The South Bay Workforce Investment Board, Inc. (SBWIB, Inc.) is seeking a highly motivated individual to function as a Program District Assistant (PDA) - TSE Job Coach for the Transitional Subsidized Employment (TSE) Program, working with Homeless CalWORKS participants. The selected candidate will assist program participants experiencing homelessness by providing on-the-job training as well as supporting the individual to adjust in their current work environment.

Assistance with placements into unsubsidized employment will be required as well, as this support will enable participants to transition into independent employees with an ultimate goal of employment retention. The PDA Job Coach must understand the function and goal of the TSE Program, and the ideal candidate will be able to motivate TSE program participants to achieve their professional goals through employment as well market the program to employers.

TSE Job Coach will also be responsible for Job Development as well.

This position will be assigned to the Los Angeles location which is one of five (5) Community Based Organizations (CBO) and/or One-Stop/AJCCs serving this specialized population (Pasadena, Lancaster/Palmdale, Los Angeles (near Dodger Stadium), and South LA-Watts). However, local travel within an LA County Region will be required to provide support to a designated caseload of participants on job assignments.

• Act as an advocate for participants, ensuring they understand employer expectations and workplace culture.
• Provide on-the-job coaching to help participants adjust to their new roles, improve performance, and develop professional skills.
• Assist participants in maintaining positive working relationships with staff and customers.
• Offer guidance on job retention strategies, such as time management, workplace communication, and adaptability.
• Develop employment plans and job coaching techniques to help individuals navigate and accurately carry out their job duties.
• Interview participants to assess interest and qualifications for employment.
• Instruct participants in job-seeking strategies, application procedures, and professional workplace behavior.
• Provide training on problem-solving, professionalism, and workplace expectations.
• Collaborate with participants to overcome workplace challenges and improve job performance.
• Conduct regular check-ins with participants after placement to assess progress and provide guidance.
• Address barriers to job retention, including workplace conflicts, transportation, and employer expectations.
• Serve as a liaison between the participant and employer, helping to resolve concerns and ensure workplace integration.
• Assist participants in career growth planning, providing resources for professional development and long-term success.
• Facilitate workshops on workplace etiquette, professional behavior, and job retention skills.
• Provide training on effective communication, problem-solving, and workplace success strategies.
• Support participants in preparing for job fairs and employer interviews by offering mock interviews and professional guidance.
• Maintain detailed case notes on participant progress, retention efforts, and job performance.
• Submit reports on participant outcomes, coaching activities, and retention strategies.
• Ensure compliance with program retention and follow-up reporting requirements.
• Perform other duties as assigned.

• Graduation from an accredited college or university with a bachelor's degree in Business, Public Administration, Social Science, Communications, or a related field
• At least two (2) years of experience in case management, job development, job coaching, or in the delivery of social service programs targeting homeless populations
• Proven ability to mentor and advise individuals facing multiple barriers to employment, while demonstrating patience, professionalism, and determination
• Ability to effectively communicate program benefits and address the placement needs of both participants and employers
• Excellent communication, interpersonal, and leadership skills, with the ability to collaborate effectively and positively with individuals from diverse backgrounds, perspectives, and needs
• Exceptional critical thinking, decision-making, and problem-solving skills, with the ability to analyze complex plans or situations, identify inefficiencies, and implement and communicate effective solutions
• Proven ability to work well under pressure and solve problems effectively in fast-paced environments
• Strong time management and organizational skills, with the ability to prioritize and execute tasks effectively
• Must be a self-starter, able to work independently, take initiative, and stay focused on achieving goals with minimal supervision
• Must be enthusiastic, creative, and capable of effectively functioning in a professional work environment with various levels of staff, Boards, or Partners, and in group settings
• Experienced in accessing and managing data within databases to track and update…