Associate Social Services Director

Associate Social Services Director

POSITION TITLE:

Associate Social Services Director

REPORTS TO:

Director of Social Services/Director of Site Operations

LOCATION:

Los Angeles

CLASSIFICATION:
Exempt

SALARY: $78,000 - $84,000

The Associate Director of Social Services provides operational leadership and day-to-day oversight of social services within National Health Foundation's Recuperative Care programs. Working under the direction of the Director of Social Services, this position supports the delivery of high-quality, client-centered services and ensures consistency in social services practices, documentation, discharge planning, staff performance, and program compliance across assigned locations.

The Associate Director serves as a key leadership resource for Social Services Managers, Coordinators, Associates, interns, and other program staff. The position assists the Director with implementing departmental goals, monitoring program performance, developing staff, resolving complex client and operational concerns, and maintaining effective relationships with hospitals, community partners, housing resources, and other service providers.

This position requires strong leadership, sound judgment, the ability to manage competing priorities, and experience working with individuals experiencing homelessness, complex medical needs, behavioral health concerns, substance use disorders, and other barriers to housing stability.

Responsibilities and Initiatives

To support NHF's Social Services and Recuperative Care programs, the Associate Director of Social Services will:

• Support the Director of Social Services in the overall administration and operation of the Social Services department.
• Provide day-to-day leadership, direction, coaching, and support to Social Services Managers, Coordinators, Associates, interns, and other assigned staff.
• Provide leadership coverage and departmental support in the Director's absence or as assigned.
• Assist managers with employee performance, workflow, productivity, accountability, and adherence to departmental expectations.
• Partner with People & Culture and the Director of Social Services regarding employee performance concerns, corrective action, training, and staff development.
• Participate in interviewing, onboarding, training, and development of Social Services staff.
• Identify training needs and provide ongoing coaching to strengthen case management, documentation, discharge planning, client engagement, and professional boundaries.
• Promote consistent practices and expectations across NHF Recuperative Care locations.
• Ensure clients receive appropriate, timely, and coordinated social services throughout their stay in the Recuperative Care program.
• Provide guidance to staff in developing comprehensive and appropriate discharge plans.
• Support staff with complex client situations, crisis intervention, behavioral concerns, housing barriers, and other challenges affecting successful discharge.
• Review cases that require additional leadership intervention and assist staff in identifying appropriate resources and solutions.
• Maintain a small caseload when necessary to support program needs, staffing coverage, or special projects.
• Assist with housing navigation and linkage to community-based services and resources.
• Promote trauma-informed, respectful, and client-centered approaches to service delivery.
• Conduct routine quality assurance reviews of client files, documentation, and service delivery.
• Ensure client notes, assessments, service plans, discharge plans, and other required documentation are complete, timely, accurate, and consistent with program requirements.
• Monitor documentation within applicable databases, electronic charts, and the Homeless Management Information System (HMIS), when applicable.
• Identify documentation deficiencies and work with managers and staff to implement corrective action.
• Assist with internal audits and preparation for external monitoring, funder reviews, or program audits.
• Monitor trends and recurring concerns and recommend improvements to the Director of Social Services.
• Support consistency in social services policies, procedures, forms, and documentation standards across locations.
• Assist the Director in implementing departmental goals, procedures, and quality improvement initiatives.
• Support compliance with contractual, grant, regulatory, and organizational requirements applicable to Social Services programs.
• Assist with LAHSA-funded programs and other grants or contracts as assigned.
• Monitor program…