Lead Case Manager FSP-ICM

Under the direction of the Program Manager, the Lead Case Manager for the FSP-ICM program provides frontline operational support and field guidance to case managers, peer support specialists, housing staff, and rehabilitation-focused team members. The Lead Case Manager supports all assigned staff with key activities such outreach, engagement, rehabilitation services, resource coordination, housing linkage, and field-based service coordination to ensure continuity of care and effective community-based support for clients.

The role supports staff and clients to ensure FSP fidelity through persistent outreach, field engagement, whole-person rehabilitation support, and flexible community-based service delivery. The Case Management Team Lead functions as a field and service coordination support role and does not provide formal administrative supervision unless specifically delegated by leadership.

• Bachelor’s degree in Social Services or related field and two (2) year of experience working with adults with mental health, homelessness history and/or substance use issues; or Associates degree in Social Services and three (3) years of similar experience; or High School Diploma or. G.E.D. equivalent and three (4) years of direct services in Mental Health or community services.
• Certificate of completion for the Medi-Cal Peer Support Specialist training by an approved California Mental Health Services Authority vendor or willingness to complete within 6 months of employment.
• Must have at least two years’ experience serving participants in the full service partnership or intensive case management services program.
• One year of management/supervisory experience preferred, but not required.
• Must be able to pass California State Department of Justice criminal background investigation, Live Scan and/or fingerprinting.
• Must have a valid California Driver's license and the availability of a car with full coverage insurance.
• Ability to conduct outreach and engagement activities for difficult-to-engage clients and be able to transfer skills to other.
• Knowledge of community resources, housing systems, rehabilitation services, and other programs.
• Ability to collaborate effectively with interdisciplinary teams, shelters, hospitals, and community providers.
• Strong communication, organization, and field coordination skills.
• Ability to provide leadership and guidance to other Case Manager, Peer Support Specialist, Employment Specialist and/or Housing Specialists.
• Ability to respond quickly and effectively to client/family crises and life situations.

• Conduct weekly individual meetings with assigned staff to review cases and documentation standards with assigned staff, provide guidance and support for client care and ensure staff’s adherence to best practices and agency policies and documents all meetings.
• Assist case managers and peers with ensuring outreach and engagement activities are conducted according to PSE guidelines and provide role modeling of activities when necessary.
• Assist assigned staff in the field with difficult-to-engage clients and challenging situations by role modeling, teaching skills in real time and providing support to staff who have challenges.
• Assist staff in coordinating housing linkage, transportation, resource navigation, and other types of linkage when needed.
• Assist staff by ensuring appropriate continuity of care for clients transitioning from hospitals, shelters, incarceration, and institutional settings.
• Participate weekly on assigned screening days for client walk in/call in potential client screenings and conduct field based screenings for potential FSP ICM clients to determine eligibility.
• Conduct field-based mental health…