Case manager

• Conduct client intakes, admissions, and orientation to program services.
• Complete biopsychosocial assessments and gather required admission documentation.
• Coordinate care with medical providers, therapists, family members, referral sources, and outside agencies.
• Develop, implement, and monitor individualized case management plans.
• Assist clients with housing, employment, transportation, insurance, benefits, legal obligations, and community resources.
• Schedule and coordinate medical, psychiatric, and other supportive appointments.
• Maintain accurate and timely documentation in the electronic health record.
• Monitor client progress and address barriers to treatment and recovery.
• Participate in multidisciplinary team meetings and treatment planning.
• Facilitate discharge planning and aftercare coordination.
• Ensure compliance with confidentiality regulations and program policies.

• Proficient in the intake and admission process.
• Strong case management and care coordination skills.
• Knowledge of substance use disorder and/or mental health treatment services.
• Experience with electronic health records (Kipu preferred).
• Excellent communication, organization, and documentation skills.
• Ability to work effectively with clients, families, treatment teams, and community partners.
• CADC or related certification preferred.
• CPR/First Aid certification preferred.

• Client advocacy and engagement
• Crisis intervention and problem-solving
• Resource coordination and referral management
• Time management and organizational skills
• Professional documentation and record keeping
• Ability to maintain confidentiality and professional boundaries

This position plays a vital role in helping clients navigate treatment, remove barriers to recovery, and achieve successful discharge outcomes.