Case Manager - UMCR

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Full Time Los Angeles, CA, US

Salary Range: $23.00 To $26.78 Hourly

Alcott, a leading nonprofit agency dedicated to providing vital mental health and supportive housing services to low-income adults across Los Angeles County, is seeking a Case Manager to join our Los Angeles Unarmed Model of Crisis Response (UMCR) team.

If you are passionate about crisis intervention, community-based behavioral health, and making a meaningful impact, this is an opportunity to serve individuals experiencing mental health crises, substance use challenges, homelessness, and other social service needs through a compassionate, trauma-informed response model. Join a mission-driven team committed to dignity, safety, and equitable access to care.

Job Title – Case Manager
Department – Los Angeles UMCR Program
Reports To – Program Manager
FLSA Status – Non-Exempt
Work Setting – Field-Based, On-Site
Primary Service Area – Los Angeles, CA
Schedule – Full-Time, 12-hour rotating shifts (Day or Overnight -9:00 am – 9:30 pm or 9:00 pm – 9:30 am
)
Pay Range – $23.00 to $26.78 per hour, DOE

As a Case Manager with the UMCR Program, you will respond to non-violent community crisis calls as part of a specialized field-based response team. You will provide crisis intervention, behavioral health support, resource navigation, and follow-up services to individuals experiencing behavioral health emergencies and other social service needs while helping divert appropriate calls from traditional law enforcement responses.

• Respond to non-violent crisis calls dispatched through a centralized communications system.
• Conduct wellness checks, crisis assessments, and behavioral health evaluations.
• Utilize trauma-informed de-escalation techniques to stabilize individuals experiencing emotional or behavioral distress.
• Assess immediate safety concerns and coordinate appropriate interventions and referrals.
• Provide compassionate, client-centered support during mental health, substance use, and social service-related crises.

• Connect individuals with housing, medical care, behavioral health treatment, substance use services, and other community resources.
• Provide short-term field-based case management and follow-up support.
• Advocate for clients and assist with reducing barriers to accessing services.
• Promote client stabilization, recovery, and long-term community engagement.

• Collaborate with multidisciplinary team members, supervisors, dispatch personnel, and community partners.
• Complete timely, accurate, and comprehensive documentation of all client contacts and interventions.
• Maintain confidentiality and comply with all HIPAA, mandatory reporting, and agency policies.
• Participate in case consultations, supervision, staff meetings, and ongoing professional development.

• Perform other duties as assigned in support of program operations and client care.

• High School diploma or GED required.
• Minimum one (1) year of experience providing case management, street outreach, crisis intervention, or services to unhoused or vulnerable populations.
• Bachelor's degree in Social Work, Psychology, Human Services, or a related field preferred.
• Experience working with individuals experiencing serious mental illness, substance use disorders, or behavioral health crises preferred.
• Bilingual English/Spanish preferred.

• Strong crisis intervention, de-escalation, and problem-solving skills.
• Ability to remain calm, professional, and…