Case Manager-Medical

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless facilities, low-income housing program as well as drug and alcohol rehabilitation. PAY RATE: $24.83 - $26.14 Per Hour

VOALA offers competitive medical, dental, vision and retirement benefits

Case Manager, AOD II, assesses participants and coordinates access to medical, educational, social, prevocational, vocational, rehabilitative, or other community services. The Case Manager is the primary point of contact to coordinate services and care for assigned clients. In collaboration with the AOD Counselor and Therapist, the Case Manager ensures that critical linkages to support services meet the medical, mental health, housing and education needs of the participant are consistently and effectively delivered

Conducts comprehensive screenings and assessments with individuals (and families as appropriate) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate

Coordinate individualized planning with clients to meet short- and long-term needs.

Acts as advocate for client before judicial, community, social service, and administrative bodies as needed;
Network and communicate with referral agencies and community resources, as well as family members and natural supports

Facilitate necessary transitions in substance abuse treatment between levels of care (from residential to outpatient treatment, etc.)

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment

Assessment: through individual meetings on a regular basis and as part of Case Management team develop a detailed plan of action to meet the client’s needs, set goals and find the necessary resources to meet those goals

Coaching and Social Support – accompany participants to activities and services

Coordinate Care and Case Management as part of team, connecting participants to appropriate services

Advocacy for participants before other agencies/community settings

Capacity Building – motivating participant progress

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

Minimum 1-year General Experience In Case Management

Bachelor’s Degree, or 4 years of relevant experience

~2 years’ experience working with target population

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.