Consumer Services Specialist - Specialized Service

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Active
- Regular full-time Chatsworth, CA, US

2 days ago Requisition

Salary Range: $32.21 To $45.52 Annually

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

Receives general supervision from Consumer Services Specialist, CPP/Specialized Services.

• Provides information, advocacy, and case management stabilization services for consumers with complex needs as identified in Trailer Bill Language, Section 19 – 4640.6 .
• Provide case management services to consumers with complex needs to stabilize for up to a 12 a month duration, unless otherwise specified, with an average 1:25 specialized caseload.
• Finds and arranges case management services while also working directly with individuals, their families, clinicians, service providers and or other stakeholders to develop and implement a comprehensive service plan.
• Facilitate communication and collaboration with consumers, families, legal guardians, outside agencies, and other stakeholders. Providing information through a variety of methods.
• Initiates and responds to consumer, family, service provider, and outside agency communications on topics including but not limited to service eligibility, regional center service standards, regional center methods, generic agency programs and methods, problem resolution.
• Works collaboratively with consumers, families, others to develop programs, and monitor program results.
• Provides advocacy services and trains consumers and families in advocacy issues.
• Maintains required case records, funding, and billing records. Produces reports.
• Participates in Consumer Services and agency committees and groups.
• Performs other duties as may be needed or assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

A Bachelor’s degree and four years of related experience. A Master’s degree in a related subject may be substituted for two years of experience. Experience servicing consumers with complex needs who are at risk of hospitalization preferred and/or Regional Center or other related agency experience preferred.

Knowledge of intellectual, developmental, or related disabilities including current values and best practices. Able to understand and apply regulatory and statutory information . Strong organizational skills demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team. Basic proficiency of MS Word and MS Outlook.

Assessment, program planning, customer service and organizational management skills with proficiency communicating complex information both written and verbal. Must work successfully with people from a variety of cultures.

This is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent…