Public Information Investigator; Outreach

Are you excited to start a career with a dynamic State Agency? Do you have a talent for performing efficiently in a fast-paced environment? Do you enjoy flexibility and learning new things?

The Labor Commissioner's Office is comprised of exceptional individuals just like YOU, who contribute to our Agency's goals and success. We celebrate diversity and inclusion, and we are committed to providing guidance, encouragement, and support to our team members to enrich their work and our ability to combat wage theft and put earned wages into the pockets of California workers.

Under the supervision of a Deputy Labor Commissioner Supervisor (Senior Deputy) or designee, the incumbent conducts intake consultation assessments with members of the public for various programs within the Labor Commissioner’s Office (LCO). The incumbent plays a critical role in the initial stages of public engagement by supporting a smooth intake process for individuals seeking guidance and assistance with submitting claims, complaints, applications, and/or reports.

Responsibilities include developing and preparing documented referrals to other units, attending field events to educate the public on labor laws, and applying analytical methods to assess potential violations involving liable employers in various claim and report-processing activities.

The incumbent participates in field events, collaborates on translated Spanish outreach materials, and applies analytical methods to assess potential violations involving liable employees. The incumbent also provides information to a broad audience, including underserved and vulnerable workers, workers and employer community-based organizations, and other key stakeholders throughout California.

The incumbent works closely with program subject matter experts to align public outreach initiatives, educational events, and intake activities with the Division’s vision, goals, and objectives.

Utilize Spanish language proficiencies to communicate with monolingual parties, witnesses, stakeholders when Spanish is the primary language. If you are using education to meet one of the patterns of the minimum qualifications, please submit a copy of your degree or transcripts with your application package.

Must successfully pass the Bilingual Proficiency assessment. Teamwork and

Collaboration:

Promotes team cooperation and encourages participation. Capable of cross functionality and working well with others on a team to achieve personal goals, team goals, and organizational goals. Take responsibility for individual actions to achieve consistent results.

This posting may be used to fill future vacancies in accordance with 2 CCR 249.3

• The position(s) require(s) fluency in Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.

A Statement of Qualifications (SOQ) is required. As part of the required application packet, interested applicants must submit an SOQ with their application. The SOQ serves as documentation of each candidate’s ability to communicate, proficiently, in Spanish and ability to present information clearly and concisely in writing. SOQ must be typed, double spaced, no more than 1 page in length, and address all sections of the question.

Do no t include introduction paragraphs. Address the question ONLY. Resumes and/or cover letters DO NOT take the place of the SOQ.

Applications received without an SOQ, that do not include a response to the questions below will not receive further consideration and will be excluded from the hiring process. Please provide a response to the following…