ICM Case Manager

SPECIAL SERVICE FOR GROUPS INC

Title:

ICM Case Manager Division: HOPICS Permanent Supportive Housing FLSA:
Non-Exempt Full Time Supervisor:
Program Manager Pay Scale: $22.00 - $26.00 per hour

Under the direction of the Program Manager, the Intensive Case Management Services Permanent Supportive Housing Case Manager provides participant-centered, housing-focused case management and care coordination to people experiencing homelessness who have complex health, behavioral health, substance use, and social-service needs. The ICMS Case Manager supports participants from referral and engagement through permanent housing placement and long‑term housing retention. Services are delivered according to Housing First, harm reduction, trauma‑informed care, and cultural humility principles and must comply with Agency, Los Angeles County Homeless Services and Housing, program, privacy, documentation, and funding requirements.

• Outreach Intake and Engagement

Manage an assigned ICMS caseload without exceeding 100 percent of a full caseload and adjust service intensity according to each participant's needs, acuity, housing status, and Care Plan.

• Accept and process referrals and make reasonable, persistent efforts to contact participants within seven business days of referral or slot assignment
• Complete face‑to‑face intake activities within seven days of slot assignment, including required program forms, consents, authorizations, opt‑ins, participant rights, grievance information, and privacy notices.
• Build trusting relationships through a participant-centered, strengths‑based, low‑barrier, and culturally responsive approach
• Coordinate with referral sources, street outreach teams, interim housing providers, housing navigators, County staff, healthcare providers, and other members of the participant's care team.
• Complete a comprehensive face‑to‑face Initial Assessment using County‑approved tools within 30 days of enrollment and enter the results in CHAMP.
• Develop an individualized Care Plan within 30 days of enrollment that includes participant‑selected SMART goals, action steps, target dates, and expected outcomes
• Complete reassessments and update the Care Plan at least every 90 days, or sooner when participant needs, risks, or circumstances change.
• Assess needs across housing, physical health, mental health, substance use, activities of daily living, income, benefits, legal, education, employment, family, social supports, safety, and community functioning.
• Support participants with housing eligibility and subsidy documentation, applications, unit searches, viewings, property‑management meetings, lease review, move‑in coordination, furnishings, and basic move‑in needs.
• Complete and coordinate subsidy applications within applicable program time frames, including 14 days after slot entry for project‑based voucher matches and 21 days for tenant‑based voucher matches
• Educate participants about tenant rights and responsibilities, lease compliance, rent payment, budgeting, unit maintenance, neighbor relations, and communication with property management.
• Provide eviction‑prevention counseling, advocacy, mediation, reasonable‑accommodation support, and referrals to no‑cost legal services when housing stability is at risk
• Monitor rental‑assistance or subsidy issues through required portals and promptly coordinate with program leadership, payment providers, property management, and County staff when barriers arise.
• Maintain regular participant contact and provide at least two documented ICMS services per participant each month.
• Complete at least one meaningful in‑person encounter per month for participants in the low service‑intensity tier and at least two per month for participants in the…