Site Supervisor, Nova Transitional Housing

Site Supervisor, Nova Transitional Housing

Senior Housing Programs Manager

Tuesday-Saturday (9:00am-5:30pm)

Los Angeles, CA, Pico-Union, On-site

Full-Time, 40 hrs/wk, Exempt

Yes [If yes, see driving policy below]

$70,304 Annually

Safe Place for Youth (SPY) is the leading service provider for youth experiencing or at‑risk of homelessness in West Los Angeles. Founded in 2011, our agency offers trauma‑informed, low barrier programs that support young people in exiting the streets and achieving stability. Our robust continuum of care includes street outreach, drop‑in services, health and wellness programming, case management, education and employment services, and housing programs.

SPY is a unique social impact agency that values community collaboration, and a deep commitment to the wellbeing of youth. If you have the skills, passion, and collaborative spirit, join our growing team.

The Site Supervisor, Nova Transitional Housing will oversee the operations and services of the Pico-Union Transitional Housing Program serving transitional age youth (TAY) experiencing housing instability. The Site Supervisor, Nova Transitional Housing will supervise a team of resident coordinators, support staff, and case managers, ensuring the health, safety, and well‑being of residents and staff. This includes ensuring staff conduct regular room checks, update program logs, maintain a clean and welcoming environment, and coordinate with security as needed.

The Site Supervisor, Nova Transitional Housing will support case managers with triaging referrals, conducting intakes and move‑ins, and connecting residents to housing and community resources. They will also provide coaching, training, and supervision to staff, review documentation, complete regular reporting, ensure compliance with program policies and contracts, and liaise with partner organizations.

• Oversee day‑to‑day program operations, ensuring a safe, clean, and welcoming environment for residents, staff, and visitors.
• Supervise, coach, and evaluate a team of resident coordinators, support staff, and case managers.
• Provide trauma‑informed guidance and crisis intervention to staff and residents, including de‑escalation, mediation, and after‑hours support as needed, including driving to and responding to site‑related emergencies when required.
• Ensure program policies, procedures, and site protocols are consistently followed and updated in alignment with contracts and best practices.
• Ensure staff are conducting regular room checks to monitor resident safety and well‑being; checks are typically performed hourly overnight and at key times during the day, in accordance with program policies and licensing requirements.
• Ensure staff are accurately updating program logs, documenting resident interactions, incidents, and other relevant information in a timely manner.
• Collaborate closely with case management staff to support resident intakes, move‑ins, discharges, and referrals, ensuring residents are connected to housing and community resources.
• Drive to and attend internal meetings, community partner meetings, trainings, inspections, and other off‑site obligations as required.
• Monitor resident engagement in services, encouraging participation in programming, workshops, and case management.
• Manage program compliance, quality assurance, and data integrity; ensure timely and accurate completion of HMIS and internal documentation.
• Support preparation for audits, inspections, and program reporting, ensuring contract deliverables and outcomes are met.
• Conduct regular staff check‑ins, team meetings, and provide opportunities for training and professional development.
• Maintain…