Software Engineer, Customer Experience

Software Engineer, Customer Experience

Whatnot is the largest live‑shopping platform in North America and Europe, blending community, shopping, and entertainment into a single experience. We’re looking for a Lead Backend Engineer to join the Customer Experience Platform team and help us build a world‑class Customer Support platform. The role requires solving complex support needs for buyers and sellers, scaling high‑volume infrastructure, and designing AI‑powered automations.

$ / yr – $ / yr

• Build user‑facing experiences that enable customers to resolve support issues quickly.
• Scale and maintain internal infrastructure to handle high‑volume, low‑latency workloads.
• Design intelligent AI‑powered automations to reduce manual support effort.
• Lead solutions from end to end, translating ambiguous business problems into clear technical solutions.
• Drive delivery, experimentation, and continuous improvement while balancing speed, product impact, and technical excellence.

• 5+ years of full‑time software engineering experience in high‑growth startups.
• Bachelor’s degree in Computer Science, a related field, or equivalent work experience.
• Backend expertise with a proven track record of building end‑to‑end product experiences and scaling high‑scale backend systems; experience with Python, Elixir, and/or Postgre
  
  SQL is a plus.
• Ownership mindset: able to own projects from inception to production and beyond.
• Product instinct: excel at translating user needs into effective technical solutions.
• Problem solving: thrive in ambiguity and tackle challenging problems with creativity and autonomy.
• Team leadership: proactively improve the team environment and foster an inclusive, supportive culture.

• Generous holiday and time‑off policy
• Health insurance options (medical, dental, vision)
• Work‑from‑home support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
• Care benefits
  • Monthly allowance for wellness
  • Annual allowance toward childcare
  • Lifetime benefit for family planning (adoption or fertility expenses)
• Retirement (401(k) with employer match up to 4% of base salary in the US, pension plans internationally)
• Monthly allowance to dog‑food the app (expected product usage)
• Parental leave: 16 weeks of paid leave plus one month gradual return to work; company allowance runs concurrently with country leave requirements.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.