Forward Deployed Engineer

About

The Role

You are the person who walks into a customer's operation, figures out how a messy real-world process actually works, and rebuilds it on Rapidfolio. Some of that is engineering. Most of it is problem-solving, judgment, persistence, and knowing which questions to ask. We weigh all of those equally.

If your favorite part of the job is the clean codebase and you would rather not talk to a customer, this is not your role. If you like owning a hard problem all the way to a real business outcome, keep reading.

• Embed with a customer's compliance, operations, risk, and fraud teams to map how a process really runs: the edge cases, exceptions, and tribal knowledge that never made it into the SOP.
• Translate that work into Rapidfolio workflows, and stand behind the accuracy, reliability, and audit quality of what you ship.
• Take a deployment from first conversation to full production: pilot, iterate, earn trust, and expand.
• Work across the customer's organization, from the analyst running the queue to the compliance officer signing off to the executive funding the project.
• Handle workflows that matter in financial services, including KYC/KYB, sanctions and watchlist screening, underwriting, disputes and chargebacks, reconciliation, and account reviews.
• Notice what is repeatable across deployments and feed those patterns back so the platform gets stronger.
• Stay in the account after go-live, find the next process worth automating, and grow it.

• 2+ years of building and shipping real software in production.
• Time spent in financial services, fintech, or another regulated industry.
• Enough engineering depth to design something robust, plus the instinct to keep it simple.
• Comfort with ambiguity. You can walk into an undocumented process and leave with a plan.
• Genuine interest in the people side: discovery calls, stakeholder trust, and reading a room.
• An ownership reflex. When a deployment is stuck, you are the one who unsticks it.
• Clear communication with engineers and non-technical operators.

• Hands-on familiarity with compliance or back-office work: AML, KYC/KYB, OFAC/sanctions, underwriting, fraud, or reconciliation.
• Experience in a customer-facing role such as sales engineering, solutions, product, or consulting.
• You have founded something, or operated like a founder.

• We are on a mission to overhaul how banks and fintechs operate.
• Backed by Y Combinator.
• In-person in San Francisco, CA.
• Talent-dense team that moves fast, with quality.
• Competitive salary and benefits, with meaningful equity upside.