Inbound Product Manager - University

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

As a Staff Technical Product Manager for Service Now University, you will help shape the next generation of artificial intelligence-native learning and credentialing experiences for customers, partners, employees, and individual learners.

Service Now University is transforming how people build the knowledge and skills needed to succeed with Service Now. The product is evolving toward personalized, proactive, conversational, and hands‑on experiences that help learners achieve their goals at the moment of need. This direction is consistent with the current Service Now University strategy, which emphasizes artificial intelligence‑driven simulation, real‑time guidance, skills intelligence, intelligent pathways, and measurable learner capability.

You will own defined technical product capabilities that support this transformation and span multiple Service Now University experiences. You will work alongside Service Now University product managers and partner closely with Engineering, Architecture, Design, Research, Data, and shared platform teams to translate learner and business needs into scalable capabilities, clear technical requirements, and executable product plans.

By balancing learner needs, product priorities, platform capabilities, and technical constraints, you will help Service Now University effectively use Lux and other shared Service Now artificial intelligence and platform capabilities.

• Define and execute the product strategy and roadmap for assigned technical product capabilities within Service Now University.
• Partner with Service Now University product managers to translate learner needs, product strategies, and roadmap priorities into clear requirements, user stories, acceptance criteria, and delivery plans.
• Drive the effective use of Lux and other Service Now artificial intelligence and platform capabilities across relevant Service Now University experiences.
• Lead product discovery for capabilities that span multiple product areas, including personalization, conversational experiences, learner data, search, recommendations, and reusable experience components.
• Develop a deep understanding of learners, business needs, platform capabilities, and emerging artificial intelligence technologies to influence product decisions and prioritize investments.
• Define reusable capabilities, integration patterns, and product standards that enable teams to innovate while delivering a consistent, scalable, and consumer‑grade learner experience.
• Lead technical product planning by defining requirements, prioritizing investments, evaluating technical trade‑offs, and driving execution across multiple cross‑functional teams.
• Partner closely with Engineering, Architecture, and Design to deliver scalable, secure, accessible, compliant, and enterprise‑ready capabilities.
• Identify and manage dependencies across Service Now University product areas, shared platform teams, enterprise systems, and external technology partners.
• Define measurable outcomes for assigned capabilities, including adoption, quality, reliability, learner engagement,…