Forward Deployed Engineer

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

At Automation Anywhere, the leader in Agentic Process Automation (APA), we are on a mission to build intelligent AI agents that solve real-world business problems at enterprise scale. Leveraging the latest advancements in Large Language Models (LLMs) and agent-based AI systems, we focus on delivering solutions that are secure, reliable, and cost-effective for our customers. As a Forward Deployed Engineer, you will be on the front lines of deploying high-impact AI agents, partnering closely with customers and collaborating with our software and machine learning teams to drive successful, real-world implementations.

You'll design and develop intelligent agents, integrate them seamlessly with external systems, and provide hands‑on technical guidance to ensure adoption and value realization, while also contributing to the continuous evolution of our core automation platform. This role is ideal for a self‑driven, adaptable engineer who thrives at the intersection of cutting‑edge AI, customer engagement, and practical problem solving.

This position reports to our Manager, AI Services

Hybrid role with regular onsite workdays in our San Jose, CA office strongly preferred

• Developing, configuring, and deploying AI agents using Automation Anywhere's AI platform and tools
• Integrating AI agents with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration
• Optimizing agent performance (e.g. fine‑tune prompts and configurations) and troubleshoot issues in complex enterprise environments
• Collaborating with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions
• Conducting interactive demos and presenting compelling proof‑of‑concepts to customers, proactively gather feedback, and iteratively refine solutions to meet objectives
• Defining project milestones, creating implementation plans, and coordinating execution with internal teams to ensure on‑time delivery
• Serving as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field
• 4+ years of experience in software development, AI/ML engineering, or system integration
• Proficiency in Python, with the ability to write clean, efficient code
• Familiarity with AI/ML concepts. Hands‑on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred
• Strong understanding of general AI agent frameworks, function calling, and retrieval‑augmented generation (RAG). Hands‑on experience of building such a system is strongly preferred
• Experience with cloud platforms (AWS, GCP, or Azure) and Dev Ops practices (CI/CD, containerization, monitoring)
• Hands‑on experience with integrating systems via APIs, webhooks, and data pipelines
• Ability to use data‑driven decision‑making, including A/B testing and performance monitoring, to refine solutions

• Customer Partnership & Executive Presence
  - Ability to build trusted…