More jobs:
Amazon Connect Developer
Job in
Los Angeles, Los Angeles County, California, 90001, USA
Listed on 2026-10-27
Listing for:
Glansa Associates
Part Time
position Listed on 2026-10-27
Job specializations:
-
Software Development
DevOps, Backend Developer, Cloud Engineer - Software
Job Description & How to Apply Below
Job Title: Amazon Connect Developer – Contact Center & Salesforce
Employment Type: Contract
Work Model: 100% Remote
Job Description:
- Design, develop, configure, and support Amazon Connect contact center solutions, including IVR, call routing, queues, contact flows, and self-service capabilities.
- Develop and maintain Salesforce Service Cloud Voice integrations with Amazon Connect, ensuring seamless customer and agent experiences across contact center platforms.
- Build and integrate APIs, REST services, webhooks, and enterprise systems connecting Amazon Connect, Salesforce, and other business applications.
- Develop advanced IVR and self-service solutions
, including call flows, prompts, routing logic, customer authentication, and automated customer interactions. - Develop serverless contact center solutions using AWS Lambda, Python/Node.js, Amazon Lex, DynamoDB, and other AWS services where required.
- Implement automation, testing frameworks, CI/CD pipelines, and deployment processes to support reliable Amazon Connect and Salesforce releases.
- Work extensively with Salesforce Service Cloud
, including Apex, APIs, objects, Omni-Channel, integrations, and contact center/voice functionality. - Utilize Terraform, Azure Dev Ops, Git, and other Dev Ops tools for infrastructure automation, source control, deployment, and environment management.
- Troubleshoot complex contact center, telephony, Salesforce integration, API, and production issues
, while optimizing performance, reliability, and customer experience. - Create and maintain technical documentation, solution designs, deployment procedures, integration specifications, and operational runbooks
, while collaborating independently with architects, developers, and business stakeholders.
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