Crew Mgmt Representative - Wilmington

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful  living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

Incumbent is responsible for coordinating day-to-day Crew Management dispatch functions of a team of crewdispatchers during their assigned shift. Must answer crew employee questions, provide information regardingassignments and hours and call crew employees to ensure staffing requirements are fulfilled for On Train Personnel. Must have good multi-tasking skills and knowledge of Amtrak’s train service at various geographicalterritories. Maintain position rosters in addition to completing weekly work, zone bulletins/awards, updating withcrew employees, field management personnel, crew base support personnel and labor representatives throughout the tour of duty.

Show initiative to handle on-train staffing issues and other duties as assigned.

This position will be assigned to work either in On Board Services (OBS) crew management or Train and Engine(T&E) crew management.

• Must answer crew employees’ questions, provide information regarding assignments and hours and call crew employees to ensure staffing requirements are fulfilled for T&E positions.
• Must have good time management skills and a good understanding of Amtrak’s train service and geographical territory.
• Maintain position rosters in addition to completing weekly work zone bulletins/awards, updating manpower records, coordinating training and work schedules and creating staffing reports.
• Deal directly with crew employees, field management personnel, crew base support personnel and labor representatives throughout the tour of duty.
• Other duties as assigned.

• Good problem solving skills
• Able to make sound decisions under pressure, self‑motivated, positive attitude and commitment towards excellence.
• Knowledge of labor agreements, hours of service law, seniority rosters, territories where T&E employees are employed.
• Required to use multiple screens for arrow and CICS, databases, and Microsoft Office to perform job duties. Excellent verbal, written and listening communication skills, pleasant people-oriented personality, excellent phone etiquette required; must be articulate.
• Will provide direction to T & E Personnel in all interactions.

• On-board/T&E service, crew management, or experience in a crew base support position.
• Practical work experience with Amtrak labor agreements, safety and environmental regulations and applicable federal codes and statutes governing railroad operations.

• Excellent verbal, written and listening communication skills.
• Pleasant people-oriented personality and excellent phone etiquette required.
• must be articulate.

The bi‑weekly rate is $3,887.35 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education;
Public Service Loan Forgiveness eligibility;
Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective…