Airport Communications Operator

Applications Accepted From: ALL PERSONS INTERESTED

DIVISION/SECTION:
William P Hobby / Airport Operations Center (AOC)

Workdays & Hours
:
Shift work, could include a rotating schedule, including weekends and holidays (subject to change).

The Operations Division is responsible for the Airport Operations Centers (AOC), Airside and Landside operations, Security, Airport badging offices, Safety, and Emergency Management at George Bush Intercontinental and William P. Hobby Airport. The team works around the clock ensuring a safe, secure, and efficient customer experience from the roadway to the runway. The Operations Division is also the liaison to key stakeholders such as the Transportation Security Administration (TSA), Houston Fire Department (HFD), Houston Police Department (HPD), Federal Aviation Administration (FAA) and other agencies ensuring the highest level of safety and security for our customers.

Airport Communications Operator:
Operates communications equipment to receive and process airport emergency and non-emergency calls for assistance, processes paging and information calls, monitors and responds to alarm system signals, aircraft emergency alerts, airport terminal/roadway incidents, fires, accidents, bomb threats, facility security and facility maintenance requests.

"Candidates must be able to obtain all security required badge access including Custom Border Patrol access within six months from the hire date."

The responsibilities of this position include, but are not limited to:

• Operates the airport telephone exchange system including the public address system and TDDs.
• Provides routine information to customers such as airline arrivals and departures, traffic conditions, parking information, service complaints, lost luggage or passengers, directions and emergencies. Maintains daily log of calls.
• Receives and directs public calls to the appropriate parties for lost and locked vehicles, tows, and airport injuries; and maintenance calls regarding various facilities, equipment, traffic and weather conditions and spills.
• Broadcasts information to appropriate airport and tenant personnel regarding aircraft emergencies and hazardous conditions as specified in the Airport Emergency Procedures Manual. May provide prearrival instructions to calls. Maintains log.
• Enters domestic and international airline schedules into the information display system, and reviews and updates daily flight data, aircraft gate and baggage carousel assignments and schedule changes.
• Monitors access control systems to ensure no unauthorized access to Aircraft Operating Areas (AOA) and other security areas by the public, employees or tenants of the airport. Notifies appropriate authorities of civil defense alerts.
• Relays information and calls to appropriate personnel regarding repair services such as malfunctioning access card readers, broken access gates, building and street lighting, pipes, toilets, and sinks. Updates maintenance tracking system.
• Performs other job duties as assigned by supervisor.

The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials up to 10 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, including occasional exposure to office chemicals and extensive use of a video display terminal. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances.

Requires a high school diploma or a GED.

One year of experience in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communication equipment is required.

None. Preference will be given to applicants with prior experience in a medium to high volume dispatch, communications, or call center. CCTV experience is a plus. The ability to monitor multiple…