Spa Receptionist

Spa Receptionist

Location: The Bay Club Company

This position is responsible for welcoming guests and creating a positive first impression, booking appointments, and maintaining a clean and inviting reception area. Associates provide exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrate a positive and professional attitude.

• Greet members and guests upon arrival to Sanctuary Spa
• Check guests into the spa and direct them to appointments
• Book appointments and provide information about Sanctuary Spa and services
• Deliver exceptional service experience to members, guests, and associates with a goal of retaining guests for repeat business
• Operate cash register, process payments, manage and balance cash drawer each shift
• Perform opening and/or closing duties, as required
• Answer and transfer phone calls
• Assist in maintaining the cleanliness and stock levels of spa lobby, retail displays, and relaxation room; assist with laundry duties
• Communicate timely and follow up as appropriate; provide membership sales team with guest/prospect lead contact information
• Active participation in required events, programs, meetings, and trainings
• Required flexibility in work schedule including day and evening shifts, weekends and holidays

Our unique culture is guided by our values and behaviors, the "Code of Culture". It includes Our Mantra:
Respect the Past, Accept Responsibility, Pay it Forward;
Our Actions We Live By;
Pete's Promise; and our commitment to love, curiosity, and teamwork.

• At least one year experience in hospitality industry or related service position preferred
• Knowledge of company policies
• Strong written and oral communication skills
• Computer proficiency: spa software, Microsoft Outlook, email
• Ability to understand and communicate complex information clearly

• Regular contact with members and guests via in-person, phone, and email
• Occasional interaction with unpleasant or angry individuals requiring problem solving
• Standing as needed

Estimated Base Pay Range: $16.50 - $17.50 / hour

• Club Membership
• Competitive Compensation
• Discounts on club services and amenities
• Continuing Education
• Community Involvement
• Paid Time off*
• Health Insurance*
• Offered to full-time associates (eligible starting at 20 average hours per week)

The Bay Club Company provides equal employment opportunities without regard to race, color, religion, creed, sex, gender identity, national origin, disability, veteran status, or any other protected characteristic.