Medical Assistant II

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This is a Stanford Health Care - University Healthcare Alliance job.

A Brief Overview
The Medical Assistant functions as a member of the clinic patient care team. The position performs clinical tasks and procedures to support the delivery of care. The Medical Assistant is responsible for assisting patients to obtain services in a timely manner and assuring efficient utilization of resources in the coordination of patient care.

The Medical Assistant II performs the duties of the Medical Assistant I, in addition, acquires job skills, policies, and procedures to complete substantive assignments/tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action. Performs work in an assigned area to develop expertise needed to be fully functional in an assigned specialty area/clinic.

Locations
Stanford Health Care - University Healthcare Alliance

What you will do

• C-I-CARE
• Executes world class practices of service and patient care in support of C-I-CARE standards.
• Uses C-I-CARE templates and the following components for all communication with patients and staff:
• CONNECT with people by calling them their proper name, or the name they prefer (Mr., Ms., Dr.)
• INTRODUCE yourself and your role
• COMMUNICATE what you are going to do, how long it will take, and how it will impact the patient
• ASK permission before entering a room, examining a patient or undertaking an activity
• RESPOND to patient’s questions or requests promptly; anticipate patient needs
• EXIT courteously with an explanation of what will come next
• Job Scope:
• Performs independently all of Level I, in addition, but not limited to the following:
• Patient portal and inbox message management
• Assist with physician procedures
• Assist with referral inquiries
• Disability paperwork management
• Rx Refill & processing prior Authorization
• Clinic huddle – Assist coordinating
• Trainer/new employee orientation
• Participates in maintenance of department A3
• Assists providers with telemedicine services if needed
• Scribing for providers
• Knowledge:
• Same as Level I and, in addition:
• Requires the ability to independently apply knowledge to perform work, as appropriate.
• Prioritizes own tasks.
• Ability to independently check in-basket, refills, patient messages.
• Electronic Medical Record System Super User.
• Level of Supervision:
• Continues to develop knowledge and skills.
• Work is reviewed for accuracy and completeness.
• Assignments are selected to provide increased complexity and variety within the specialty area.
• All other duties as assigned including department-specific functions and responsibilities:
• Performs other duties as assigned and participates in organization projects as assigned.

Education Qualifications

• High School Diploma or GED required.
• Medical Assistant Certificate/Diploma from an approved school/institution or equivalent documented training required.

Experience Qualifications

• One (1) to three (3) years of related experience required.

Required Knowledge,

Skills and Abilities

• Same as Level I and, in addition:
• Professional verbal and written communication skills stated above in CI Care.
• Proficient Computer skills including but not limited to; keyboarding, Microsoft Office, and electronic medical records.
• Applicable scheduling System.
• Electronic Medical Record System and databases applicable to clinics.
• Organizational and multi-tasking skills required for varying procedures and managing interruptions.
• Ability to work with others in a flexible, cooperative and collaborative manner.

Licenses and Certifications

• BLS - Basic Life Support required .

Physical Demands and Work Conditions

Physical Demands

• Occasional Sitting.
• Constant Walking.
• Constant Standing.
• Constant Bending.
• Frequent Squatting.
• Occasional Climbing.
• Occasional Kneeling.
• Seldom Crawling.
• Constant Hand Use.
• Frequent Repetitive Motion Hand Use.
• Frequent Grasping.
• Occasional Fine Manipulation.
• Frequent Pushing and Pulling.
• Occasional Reaching (above shoulder level).
• Frequent Twisting and Turning…