Groom Tech in Training, Petsense

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This position is responsible for enrolling & completing the training course Level 1 provided by Petsense, “Paragon,” in preparation for a career in grooming and/or bathing.

Paragon is a virtual distant learning program where students are guided through a 15-week training program designed to educate students on the fundamentals of bathing and grooming, while also providing the necessary basic skills in safety, pet first aid and CPR, pet handling skills, dog anatomy, and dog physiology. This is achieved through a combination of hands-on practice, book work, online exams, watching videos, and submitting photos of practical application for grading.

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Support selling initiatives (TEAM):
• Thank the Customer
• Engage with the customer and/or pet
• Advise on products or services
• Make it Memorable

Groom Technicians in Training are required to learn & perform a combination of duties throughout their training program. They should be able to perform all of the following duties accurately, efficiently, and safely on a regular basis and without advance notice:

• Enroll & complete the Paragon training for Level 1 (Groom Tech) within five weeks.
• Safe Pet Handling
• Bathing, Drying, Brushing, and Combing all coat types
• Nail Trimming
• Ear Cleaning
• Preparatory Hair Trimming
• Basic Clipper Techniques
• Basic Finishing Techniques
• Customer Service Skills
• Demonstrate Professionalism
• Equipment Handling and Maintenance
• Ensure the safety and well-being of animals
• Inspect animals for external signs of parasites, disease, or injury and report findings to pet owners.
• Practice Safety and Sanitization protocols
• Sanitize and maintain grooming tools and equipment to prevent injury and disease spread.
• Assist in generating business through customer calls, scheduling, follow-ups, and vaccination verification.
• Maintain records of pet clients, including services and vaccination records.
• Operate computer systems as needed.
• Assist in store recovery if needed.
• Ensure the safety and care of live animals, including sanitizing holding tanks.
• Complete all documentation related to job duties.

May also be required to perform other duties as assigned.

Experience:

Comfortable working with dogs and cats; patience and compassion for animals. Must provide own grooming tools or be willing to purchase them.

Education:

High school diploma or equivalent required. Ability to read, write, and count accurately is essential.

• Operate grooming tools and equipment effectively.
• Communicate effectively with team members and customers.
• Display compassion and attention to detail.
• Complete documentation accurately.
• Problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and conflict resolution abilities.

• Indoor environment with moderate noise.
• Exposure to grooming instruments, pet waste, and wet conditions.
• Work shifts vary, generally no less than 4 hours, possibly exceeding 8 hours.
• Maintain a safe, productive environment following safety guidelines.
• Work on hard surfaces in indoor and outdoor areas.

• Move and transfer animals and equipment up to 50 pounds.
• Stand and groom animals for up to 8 hours.
• Move around the salon to groom and clean.
• Utilize grooming instruments.
• Lift or reach merchandise overhead occasionally.
• Bend, kneel, and squat frequently.
• Operate store equipment safely and effectively.
• Read, write, and communicate clearly.
• This position is non-sedentary and requires stamina and agility.

This job description provides an overview of responsibilities and is not exhaustive. All duties should be performed as assigned by supervisors.

At Tractor Supply and Petsense, our Team Members are crucial to our success. We offer comprehensive benefits, including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Benefits vary by role and eligibility.