Accounts Receivable Representative

Accounts Receivable Representative

Location: Loughborough

Working pattern: Hybrid - 3 days onsite, 2 days from home

Hours: Monday to Friday, 8:00am - 4:00pm

Contract: 12 months

Pay rate: £19.97 per hour

Start date: ASAP

Hours: 36.25 per week

GI Group are currently recruiting for an experienced Accounts Receivable Representative / Credit Controller to join a well-established organisation based in Loughborough on a 12-month contract.

This is a hands-on Accounts Receivable and Credit Control position, ideal for someone with strong experience in credit collections, managing customer accounts and resolving outstanding payment issues.

You will work independently as part of the Finance team, taking responsibility for daily collections activity and working closely with customers and internal stakeholders to ensure payments are received accurately and on time.

Key Responsibilities as a Accounts Receivable Representative / Credit Controller

• Manage and follow up on outstanding customer invoices and overdue balances.
• Prepare and issue customer statements and carry out proactive collection activities.
• Contact customers by email and telephone regarding overdue invoices and outstanding payments.
• Investigate and help resolve invoice and payment disputes with customers and internal teams.
• Work closely with Sales, Customer Service and Finance teams to resolve issues such as pricing discrepancies, short shipments, incorrect or missing purchase orders and billing queries.
• Support credit risk assessments for new and existing customer accounts.
• Assist with reviewing and releasing orders placed on credit hold.
• Upload invoices to customer portals where required.
• Maintain accurate customer account records and complete relevant administration and data entry.
• Assist with cash allocation and account reconciliation activities when required.
• Support the achievement of key Accounts Receivable and collections targets, including DSO, overdue debt and collection efficiency.
• Build and maintain positive working relationships with customers and internal stakeholders.
• Complete other Credit Control and Accounts Receivable duties as required.

To be successful in this role, you will have:

• A minimum of 5 years' experience in Credit Control, Credit Collections or Accounts Receivable.
• Strong experience of managing customer accounts and following up overdue invoices.
• Previous experience resolving invoice, payment or account disputes.
• Good understanding of credit control and the Accounts Receivable process.
• Excellent communication and relationship-building skills, with confidence dealing with both customers and internal stakeholders.
• Strong attention to detail and accuracy when working with financial information and customer data.
• Good organisational skills and the ability to manage multiple priorities independently.
• Basic to intermediate Microsoft Excel skills, alongside good knowledge of Word and Outlook.
• Good administrative and data-entry skills.
• Proficiency in the relevant regional language where required.
• Local education, including passes in English and Mathematics.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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