Administrative Officer - Call Handler

MOJ-CTSC Crown House

Location: Crown House Southfield Rd Loughborough LE11 2TW

Hybrid: after 10 weeks of training is completed

Hourly rate: £12.36 per hour

Working Days/

Hours:

37hrs per week. Monday - Friday 9am - 5pm

Contract: This is a temporary position for 12 months but due to be extended pending performance and business needs.

Brook Street in partnership with Ministry of Justice has a fantastic opportunity to join their team as an Admin Officer - Call Hander. This is a great opportunity to gain valuable exposure/experience working within the Public Sector.

• Dealing with customers - Phone and Email
• Administration
• Data input
• Clear and understandable communication
• Proactive thinking
• IT skills
• Confidence with technology

• Dealing with queries from customers about their case either by telephone or email.
• Note up cases on the case management system and take any necessary action.
• Maintain a positive approach and a can‑do attitude. Be open to change and not afraid to take on challenges.
• Show flexibility and the ability to adapt across teams and processes, including circumstances outside your area.
• Work in a fast‑paced, challenging environment with the customer at the heart of everything we do.
• Keep regular contact with court staff at processing sites throughout the country.
• Deliver customer query resolution across various contact channels, consistently meeting performance indicators for accuracy and timeliness across all channels.

The work is targeted; expectations will be explained during induction, and one‑to‑one meetings will be held regularly with your team leader to discuss progress.

Clearance level (to be applied for by Brook Street upon a successful application): Basic DBS

Training provided, training plan and location of training: No annual leave during the first 4 weeks of the training period. 10‑week training: 1 week induction, 7 weeks training, and 2 weeks consolidation.

Additional clearance if applicable: Please note that a period of 6 months or longer spent outside the UK in the last 5 years will unfortunately require an additional overseas police check, the responsibility of the candidate to provide.

Armed Forces Covenant and Disability support: Brook Street is proud to support the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel who meet the essential criteria. As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer a guaranteed interview with a PSR Sourcer.

If you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all essential criteria, we encourage you to reach out via the Brook Street website. In cases with a high volume of ex‑military candidates or spouses/partners, Brook Street will interview the best candidates from within that group.