Business Support Officer

Full time | Civic Recruitment Limited | United Kingdom

Posted On 24/06/2026

City Loughborough

Province Leicestershire

Postal Code LE11

Duration: 6 Months (Temporary)

Location: Loughborough (Agile Working – Home & Office Based)

To administer and progress damp, mould, and disrepair cases within Council-owned housing stock, ensuring properties are maintained to a high standard. The role supports improving living conditions for tenants while assisting in the effective management and defence of disrepair claims.

• Administer systems and processes to record, track, action, and resolve damp, mould, and disrepair cases.
• Raise repair orders, book appointments, and process invoices using internal software systems
• Work closely with colleagues, contractors, on-site technical officers, and legal services to progress cases.
• Support initiatives aimed at preventing damp, mould, and disrepair within housing stock
• Assist with the effective management and monitoring of contracts.
• Gather, analyse, and input data accurately, producing performance and management reports
• Communicate with customers, colleagues, and contractors via phone and email
• Respond to customer queries, concerns, and complaints in a professional and timely manner
• Deliver services fairly, consistently, and without discrimination
• Ensure all information is handled securely and report any data breaches in line with Council policies
• Carry out any additional duties appropriate to the role as required

• Experience working in a customer-focused or administrative role
• Experience using multiple software systems to manage data, raise orders, and track progress
• Experience handling repairs, housing, or property-related administration (desirable)
• Proven ability to input data accurately and efficiently

• Strong communication skills, both written and verbal
• Ability to manage workload independently with minimal supervision
• Strong organisational skills with the ability to manage competing priorities
• Confident in handling customer interactions and resolving issues
• Attention to detail and high level of accuracy
• Competent in using Microsoft Office and other relevant systems

• 6-month temporary contract
• Pay is provided on a bi-weekly basis
• Agile working policy (combination of home and office-based working in Loughborough)
• Must be flexible and responsive to changing workloads and priorities

Requirements:

• Experience in a customer-focused or administrative role.
• Proficiency in using multiple software systems to manage data, raise orders, and track progress.
• Experience in handling repairs, housing, or property-related administration (desirable).
• Proven ability to input data accurately and efficiently.

• Strong communication skills, both written and verbal.
• Ability to manage workload independently with minimal supervision.
• Strong organizational skills with the ability to manage competing priorities.
• Confidence in handling customer interactions and resolving issues.
• Attention to detail and high level of accuracy.
• Competency in using Microsoft Office and other relevant systems.

• 6-month temporary contract.
• Pay is provided on a bi-weekly basis.
• Agile working policy (combination of home and office-based working in Loughborough).
• Must be flexible and responsive to changing workloads and priorities.