Business Support Officer

Business Support Officer needed in Loughborough Paying £12.71 per hr

Full‑time hours on a temporary basis.

• Administer systems and processes to accurately record, track, monitor, and resolve damp, mould, and disrepair cases.
• Coordinate activities with technical officers, contractors, and legal teams to support the progression and resolution of cases.
• Maintain accurate records and ensure all case information is updated in line with organisational procedures.
• Support the delivery of preventative initiatives aimed at reducing the occurrence of damp, mould, and disrepair issues.
• Assist with contract administration and support the effective monitoring of contractor performance.
• Gather, analyse, and interpret data to produce management reports, performance information, and service updates.
• Respond professionally and efficiently to customer enquiries, concerns, and complaints, ensuring a high standard of customer service.
• Liaise with internal and external stakeholders to ensure effective communication and timely action on cases.
• Support continuous improvement by identifying administrative efficiencies and contributing to service development.
• Undertake additional duties appropriate to the role and grade as required.

If you are interested in the role,  to  quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre‑employment checks including references so please be prepared.