Graduate Account Manager

On-site, Full-time, Loughborough, England, United Kingdom

We are seeking a motivated and energetic Graduate Account Manager to join our dynamic team. As an aspiring Graduate Account Manager, you will be immersed in a fast-paced environment where your growth is our priority. Through hands‑on projects, mentorship from industry leaders, and a series of tailored training sessions, you will gain the expertise and confidence needed to manage client accounts with proficiency and creativity.

Whether you're coordinating with internal teams or presenting solutions to clients, your role will be pivotal in building and maintaining strong, lasting relationships. Join us and embark on a journey that will shape your career, expand your network, and enable you to make a significant impact in the field of account management.

• Orientation & Overview
• Training in Operations
• Team Building Activities
• Customer Service Skills Development
• Practical Customer Service Experience

• Shadowing Account Managers
• Assisting in Client Management
• Increasing Responsibilities

• Learning the Onboarding Process
• Active Participation in Client Setup
• Progressing to Independent Management
• Conferences and Networking
• Developing Strategic Skills

• Taking ownership of the relationship for multiple schools and school groups, developing and growing their use of the Vectare system. This is an office-based role at our Loughborough site, with the need and expectation to travel to clients for onsite visits.
• Manage healthy and robust relationships through regular engagement and communication with the portfolio; this includes onsite visits to schools and potentially attending conferences.
• Creatively use internal tools to maximise meaningful communication and client interface.
• Work closely with the Client Experience Lead to develop and nurture school contact relationships to ensure they receive a high-quality experience.
• Work collaboratively with other teams (Contact, Development, Operations, Support, Implementation, etc.) to serve client needs.
• Provide consultative partnerships to maximise product and service efficacy for clients.

• Track and understand the health of clients within the portfolio.
• Identify at-risk situations and work closely with the Client Experience Lead to address these.
• Leverage relationships and communication to meet retention/renewal goals.

• Identify and work closely with Marketing to deploy micro-campaigns.
• Discover and prospect for cross-sell and upsell opportunities.
• Work closely with Sales to nurture upsell/cross-sell leads.
• Manage upsell opportunities within the portfolio for our support and professional development offerings.

We will aim to build in you three key strengths that are essential to success in any client-facing setting:

• Adaptive Communication:
  The ability to communicate effectively across various levels, adapting your style to different audiences, including clients, drivers, and operational staff. This skill is key to ensuring a clear understanding and smooth operational coordination.
• Client-Focused Service: A commitment to understanding and meeting the unique needs of clients in the transport sector. This involves actively seeking to understand their challenges and preferences to provide tailored, high-quality service.
• Collaborative Teamwork:
  The willingness to work collaboratively with diverse teams within the transport and logistics sectors, learning from their expertise to ensure efficient operations and client satisfaction.

• Eagerness to Learn Industry Dynamics:
  Showing a keen interest in gaining a comprehensive understanding of the transport sector, including its regulatory environment, logistical challenges, and market trends.
• Resource Management:
  Demonstrating the ability to quickly learn and effectively manage resources, such as vehicle fleets and schedules, to optimise operations and balance…