Sheltered Liaison Officer

12mths Fixed Term Contract

We're on the lookout for a passionate individual who wants to help us make a difference to local communities here in Charnwood, Leicestershire.

The Council is recruiting for a Sheltered Housing Liaison Officer.

You will be providing assistance and support to our elderly tenants in moving to their new homes due to the closure of their current accommodation, ensuring effective liaison, assisting with issues and queries as well as supporting with applications to external agencies.

You will have great Customer Service skills and experience of working with elderly or vulnerable tenants. Understanding the needs of the elderly in Supported Housing is essential, along with the ability to communicate effectively at all levels and remain calm under pressure.

There may, at times, be the need to work outside of normal office hours.

• Agile working for many roles
• Generous annual leave of between 35.5 and 40.5 days of leave (depending on grade and length of service) inclusive of bank holidays
• Most services are closed over Christmas
• Opportunities for professional development linked to many roles
• Access to the Local Government Pension Scheme
• Free parking

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.

We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.

Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.

We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.

Our services are built on our values:
Pride in Charnwood;
Customer Focused and Working Together

We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore.

At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.