Customer Service Advisor

Refresco Kegworth, England, United Kingdom

Join Refresco as a Customer Service Advisor and be at the heart of our dynamic operations! This role is perfect for someone who thrives in a fast-paced environment, enjoys building strong relationships with customers and stakeholders, and takes pride in delivering outstanding service. If you’re proactive, detail‑oriented, and passionate about customer service, this is a fantastic opportunity to grow your career with a leading name in the FMCG industry!

Refresco - Kegworth Head Office

Monday – Friday 38 hours, Hybrid

• An annual 5% bonus
• Pension contributions
• Access to a 24/7 virtual GP for you and your family
• Life assurance
• An enhanced holiday allowance of 27 days plus bank holidays
• Purchase extra holiday (up to 3 days per year)
• Access to our brand new employee benefits platform offering 24/7 virtual GP, discounts, cashback rewards, and access to more optional benefits
• Access to Grocery Aid – for free financial, personal, health and wellbeing support

Reporting to the Customer Service Manager, this role provides a first point of contact for customers placing orders, following up the progress of orders, or making any other order related enquiries. To be successful you must deliver consistent, efficient order management across multiple channels, establishing and maintaining effective relationships with internal / external customers, peers, and management and the 3rd party suppliers.

• Handle customer queries and provide high-level service.
• Process and manage customer orders, ensuring accuracy and timely delivery.
• Act as the main contact for distribution queries and first-call resolution.
• Escalate service issues and communicate resolutions internally.
• Coordinate with Supply Chain on stock availability and delivery updates.
• Investigate and resolve order discrepancies, failed deliveries, and stock returns.
• Maintain accurate master data and monitor outstanding orders.
  
  Provide team support during absences.

• Success in this role requires urgency, strong relationship management (internal & external), and preferably an FMCG supply chain/planning background.
• SAP experience (preferred)
• Strong customer service and communication skills
• Excellent administration and attention to detail
• Proficient in MS Excel and general PC literacy
• Strong relationship‑building abilities

Ultimately, we encourage everyone to role model our core values of agility, responsibility, passion, excellence, and entrepreneurship as we believe these are what has made Refresco successful so far.

Find out more about the Refresco Values here:

Refresco believes that equal opportunity for all is fundamental to our company's values and all our applicants can expect fairness and transparency in our recruitment process.