Customer Service Advisor

Customer Service Advisor

Location: East Leake, Nottinghamshire, UK

We're currently hiring Customer Service Advisors for our central team based in East Leake, near Loughborough. We want our customers to be as valued and appreciated as our colleagues, so we're looking for people who can bring their personality and experience to the role and be a great ambassador for our business. As the Customer Service Advisor, you are the heartbeat of our business and unite us with our customers.

You bring our products to life and create solutions by putting yourself in the customers shoes and investing time to know their business. SGIS are part of Saint‑Gobain UK & Ireland and create high‑performance dry‑lining and insulation solutions that take care of people and the planet. We can offer a flexible hybrid working model on successful completion of training. We are an accessible office and have some fantastic facilities including a subsidised restaurant, free car‑parking, excellent public service links, a faith room and a whole host of benefits including access to private healthcare, and wellbeing services amongst others.

• People who are happy to go the extra mile for our customers. Experience is great, but it's not everything – if you have the right attitudes and values we can always teach you the know‑how.
• Great communication and effective listening.
• The initiative to think of creative solutions.
• Ability to use systems and technology and pick up new software.
• Good attention to detail.
• Ability to prioritise tasks and get to the most important bits first.
• Ability to identify the changing needs of the business and our customers.

• Speak to customers via phone and email to assess their needs and give guidance to ensure they get the right product for their project when they need it.
• Use our systems to process orders, check details, update deliveries and weights, and other variables that could affect the service, keeping the customer informed along the way.
• Specialise in other areas such as bespoke, exports or account management, further developing your knowledge.
• Enjoy learning and development opportunities set up for your success and growth.
• Reply to customer enquiries, process orders and contact customers across multiple businesses using a variety of communication methods.
• Check the accuracy of orders to minimise the number of credits and customer issues/complaints.
• Contribute to a continuous improvement culture, identifying opportunities and generating ideas to improve our service.
• Gather customer insight through the strong relationships you build.

Saint‑Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high‑performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation.

So, whoever you are, and whichever Saint‑Gobain business you join, you can be sure of a warm welcome with us.

The world of work is changing. At Saint‑Gobain, we're always open to new ways of working as we know everyone's circumstances are different. Our standard working hours are 08:00 – 17:00, Monday to Friday, but we're open to flexible working arrangements – whether that's adjusted hours or job‑sharing. Let's talk about what works for you. If you match our criteria, we will be in touch to discuss your experience and more about you as a person.

We can't wait to start our journey with you.