Lifeline Control Operator

Control Operator – Lifeline Office

We are seeking a Control Operator to work in our busy Lifeline office. Lifeline is a support service for the elderly and vulnerable tenants and residents of Charnwood Borough Council. Controllers are alerted to customers’ needs by the activation of a pendant or pullcord which sends an alert to the Lifeline monitoring centre. The controller is required to ask questions to assess the nature of the emergency and decide on the action to be taken.

Action could involve calling the appropriate emergency services, talking to the appropriate medical professionals, or contacting family or carers. Full training will be provided for the successful candidate. This service is 24 hours a day, 7 days a week, 365 days a year.

• Work an average of 24 hours per week, covering shift work that includes a night, an evening, an afternoon and a morning shift, including weekends and bank holidays as per the rota.
• Respond to calls after hours for emergency repair requests from tenants living in the borough.
• Occasionally cover for colleagues’ sickness and holidays, for which overtime pay will be provided.
• Handle lone‑working situations when required.

• Ability to deal calmly and confidently with a variety of situations, remaining polite and courteous at all times.
• Strong initiative and confidence in working independently.
• Clear communication skills, able to respond in a manner that ensures trust in the service we are providing.
• Knowledge and understanding of handling sensitive personal information in line with Data Protection (GDPR).

• Agile working for many roles.
• Generous annual leave of between 35.5 and 40.5 days (depending on length of service), inclusive of bank holidays.
• Most services are closed over Christmas.
• Opportunities for professional development linked to many roles.
• Access to the Local Government Pension Scheme.
• Free parking.

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award. We prioritise the well‑being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.

Charnwood is one of the largest shire‑district councils in the country based on population, serving around 183,000 people. The council offers a range of services, from refuse and recycling collections to the operation of a theatre and historic markets. Our services are built on our values:
Pride in Charnwood;
Customer Focused and Working Together. Charnwood boasts breath‑taking landscapes and a vibrant community led by Loughborough, home to a world‑class university.

No Agencies please.

For an informal discussion, please contact Julie Moss on 01509 643970.