Customer Service Coordinator

Are you passionate about delivering first class customer service? Do you thrive working in a team in a friendly, fast paced environment? Would you like the chance to make a difference?

We are currently looking for an experienced Customer Service Coordinator to join our friendly team at Tarmac ‘Hub’ in Mountsorrel, Quorn, near to Loughborough, Leicestershire. This is a great opportunity to join a successful Customer Service team engaging with customers via telephone and email to ensure orders are progressed speedily. Working 8 hrs per day Monday – Friday. The shift patterns are 7:00am - 16:00, 7:30am - 16:30 or 8:00 - 17:00 which will alternate weekly.

You will also work occasional Saturday morning on a rota basis (1 in
4).

As well as Loughborough this role is easily accessible from Leicester, Melton Mowbray, Barrow upon Soar, Syston, Shepshed, Coalville, Ashby-de-la-Zouch, Ibstock, Swadlincote, Measham, Tamworth, Atherstone, Hinkley, Nottingham, Derby, Long Eaton, Kegworth, Burton upon Trent and the surrounding areas.

At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.

Main Responsibilities

Reporting to the Customer Service Supervisor the role of Customer Service Coordinator will work cross-functionally within our Customer Service Team and be the initial point of contact for our customers.

Your role as aCustomer Service Coordinator will include:

Responsibility for customer enquiries via telephone, online and email orders from initial contact through to delivery
Providing customers with an excellent customer service experience ensuring high level of customer care and attention at all times
Completing data entry and order processing tasks
Collaborating within the team and other stakeholders to clarify facts, exchange information, support colleagues and resolve queries
Inputting accurate customer data into the CRM system
Building relationships with the key stakeholders in the account base
Working closely with the Fleet and Capacity planners to ascertain transport and material availability
Ensuring customers are kept informed at all times allowing us to plan our transport fleet to meet relevant commercial demands

The Ideal Candidate

The ideal candidate for the role of Customer Service Coordinator will have experience gained within a similar role, engaging with stakeholders. Suitable candidates for the role of Customer Service Coordinator will have:

First class customer service and communication skills
Ability to deal with stakeholders at all levels both internally and externally
Confident telephone manner
Superb attention to detail
Positive ‘can-do’ attitude
An approachable and engaging manner
Ability to demonstrate tenacity and resilience when working under pressure
Flexibility to work in a successful team environment
A desire to grow and be successful
Confidence in the use of IT systems including MS Word and Excel

Experience of Salesforce CRM advantageous but not essential (training provided)

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.

Why Tarmac

We don't just offer a job, we offer a career.

Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:

Bonus scheme
Enhanced holiday entitlement
Contributory pension scheme
Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
Access to our Employee Assistance helpline for free and confidential advice
Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
Training and development opportunities

Tarmac is committed to being a Forces‑friendly employer. If you’re coming from a military background, we’ll support your transition and help you…