Complaints Investigation Support Officer

We are a customer-focused, ambitious, and dynamic organisation, which is committed to supporting communities, looking after the environment, and creating a thriving economy.

We're on the lookout for a passionate individual who wants to help us make a difference to local communities here in Charnwood, Leicestershire.

Charnwood Borough Council is looking for a proactive and customer‑focused individual to join our Customer Experience service as a Complaints Investigation Support Officer This is a part time position, 20 hours per week.

In this role, you'll help ensure a smooth and efficient service by supporting our complaint investigation officers with a range of administrative and customer‑facing tasks.

As the job description notes, the post involves providing efficient administrative support to the Customer Experience Team as required and administering the corporate complaints process ensuring complaints are logged on the corporate system and responses are completed in line with policy requirements.

You'll assist with processing emails and files related to corporate complaints, maintain accurate customer records, and respond to enquiries from both customers and colleagues.

If you're organised, adaptable, and keen to make a positive impact within a supportive team, we'd be delighted to receive your application.

• Agile working for many roles
• Generous annual leave of between 23 & 28 days inclusive of bank holidays Pro Rata
• Most services are closed over Christmas
• Opportunities for professional development linked to many roles
• Access to the Local Government Pension Scheme
• Free parking

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.

We prioritise the well‑being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.

Find out more about this role and who we are by visiting

About the Council

Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.

We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.

Our services are built on our values:
Pride in Charnwood;
Customer Focused and Working Together

About Charnwood

We are proud of our borough, and it is a great place to live, work, visit and invest in. Charnwood boasts breath‑taking landscapes which are great to explore.

At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.

For an informal discussion please contact Anand Passi (Customer Experience Manager)