OR112391 – Customer Service Advisor – Admin & Clerical
Job in
Loughborough, Leicestershire, LE11, England, UK
Listed on 2026-08-20
Listing for:
Carrington Blake Recruitment
Full Time
position Listed on 2026-08-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Spanish Customer Service -
Administrative/Clerical
Job Description & How to Apply Below
Client: Charnwood Borough Council
Location: Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX
, United Kingdom
Work Pattern: Office Based – Charnwood Borough Council – 9am till 4pm – 32.5 hours a week
PAYE Pay Rate: £13.47 per hour
Main purposeThe main purpose of the Customer Advisor role is to provide front-line support to residents with waste and recycling enquiries. You would answer calls and emails, provide accurate information about bin collections and recycling, resolve customer problems, record requests on the CRM system, and
Typical day- Answer customer calls and emails.
- Deal with missed bin collections and service requests.
- Check information and explain solutions to customers.
- Update the CRM system.
- Pass complicated issues to the Waste Team.
- Handle ahigh volume of enquiries.
- Good customer service
- Excellent communication
- Goodlistening and problem-solving
- Attention to detail
- GoodIT/CRM skills
- Ability to work under pressure
- Professional and patient attitude
- Goodteamwork
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