Senior Customer Care Coordinator

Are you an experienced customer service professional with a background in New Build Housing?

Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Senior Customer Care Co-ordinator to join them on a permanent basis out of their Loughborough office. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.

• Basic salary of £30,000 - £35,000 (D.O.E)
• Generous annual leave entitlement + bank holidays
• Bonus potential
• Potentail future career growth

• Experience working in a customer services role, ideally within the new build housing or property sectors.
• Ability to provide concise and accurate written or numerical reports when required
• Confident communicator both verbally and written
• Good computer skills (especially Word and Excel)

• Manage all communication and administration related to Customer Care.
• Visiting customers to deal with complex queries and issues.
• Resolve validated complaints efficiently, seeking direction when necessary.
• Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
• Update and maintain defect records accurately.
• Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
• Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.