Resident Liaison Officer

Tenant Liaison Officer (Resident Liaison Officer) – Temporary (6 Months, potential for permanent)

Location:

Loughborough, Leicestershire, UK.

Salary: £19.00‑£21.50 per hour, weekly pay.

We’re looking for a proactive and people‑focused Resident Liaison Officer to join the team in Leicestershire. You'll be the vital link between residents and project teams, ensuring works run smoothly and tenants feel supported throughout.

• Provide support to residents during and after works to their homes, ensuring high levels of customer satisfaction.
• Develop effective working relationships with residents, clients, subcontractors and site personnel.
• Ensure effective communication to residents.
• Observe site Health and Safety rules and report risks.
• Carry out individual resident inductions including the RLO process, scope of works, property and personal belongings condition surveys with photographs for evidence.
• Arrange access with the resident to enable the work to their home.

• Previous experience within a customer service‑based role (essential).
• Resident liaison experience within the construction/social housing sector (preferred).
• Computer literate in MS Office.
• Access to own vehicle for business use.

• Knowledge of Warmer Homes schemes.
• Knowledge around Awaabs Law and Damp/Mould.

If you believe you are well‑suited for the role of Tenant Liaison Officer, please apply. For additional information, contact Ebony Simpson at Sellick Partnership in the Derby Office.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years’ experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.