IT Support Analyst

Charnwood Borough Council is seeking a part‑time IT Support Analyst to join its Information Services team. This role is central to providing technical IT support across the organisation, ensuring smooth operation of hardware, software, and systems. You will act as the first point of contact for IT issues, diagnosing and resolving incidents, managing service requests, and delivering excellent customer service to users at all levels.

The successful candidate will have experience in IT support, strong troubleshooting skills, and a solid understanding of Microsoft operating systems, Office packages, and Active Directory. Knowledge of networking, telephony systems, and hardware is essential, and they must be able to explain technical issues clearly to non‑technical users. ITIL Foundation or MCP certification is desirable, but equivalent experience will be considered. Strong organisational skills and the ability to prioritise tasks under pressure are key.

You'll join a supportive team committed to continuous improvement and professional development. If you are proactive, customer‑focused, and passionate about technology, we'd love to hear from you.

Charnwood Borough Council is one of the largest shire district councils in the country, serving around 183,000 people.

• Generous annual leave of between 35.5 and 40.5 days (depending on length of service), inclusive of bank holidays
• Most services are closed over Christmas
• Opportunities for professional development linked to many roles
• Access to the Local Government Pension Scheme
• Free parking

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award. We prioritise the well‑being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group. We are an equal opportunity employer – application assessment will be conducted in accordance with the Equality Act 2010.