IT End-User Support Lead | Service Desk & ITSM Champion
Job in
Loughborough, Leicestershire, LE11, England, UK
Listed on 2026-07-26
Listing for:
Eta Projects Ltd
Full Time
position Listed on 2026-07-26
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Project Manager, HelpDesk/Support
Job Description & How to Apply Below
BRUSH Group is seeking an IT End User Support Manager to lead the IT Service Desk and 1st/2nd line support across BRUSH sites. You will coordinate internal engineers and externally managed MSPs to deliver reliable end-user IT services, manage major incidents, and drive improvements in ITSM processes.
The role requires 3+ years in IT operations leadership, strong ITIL knowledge, and experience with Jira/Manage Engine/Service Now.
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