ICT Service Delivery Manager

Loughborough, United Kingdom | Posted on 04/08/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries.

These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

• The ICT Service Delivery Manager is tasked with leading the operational delivery of ICT services for a local authority on a 17-month contract. This role is crucial in ensuring that systems, infrastructure, support services, and technology solutions align with organizational needs, providing a high-quality, customer-focused experience. The position offers a rate of £29.40 per hour under an umbrella arrangement.

• Lead the operational delivery of ICT services, ensuring high levels of system availability, performance, reliability, and customer satisfaction.
• Monitor and manage service performance against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Ensure the effective operation and continuous improvement of ICT Service Desk, Information Governance, Security, Infrastructure, and support services.
• Drive a customer-focused culture across ICT services and support functions.
• Manage and deliver ICT projects and programmes within agreed timescales, budgets, and quality standards.
• Support the implementation of corporate strategies, service plans, digital transformation initiatives, and technology improvements.
• Contribute to business transformation projects by ensuring ICT solutions effectively support organisational objectives.
• Monitor project progress, identify risks, and implement corrective actions where necessary.

• Significant experience managing ICT service delivery or ICT operations within a complex organisation.
• Demonstrable experience leading customer-focused ICT services and support functions.
• Degree-level qualification in ICT, Information Systems, Computer Science, Business Technology, or a related discipline, or equivalent relevant experience.
• ITIL Foundation (v3 or v4) qualification or higher.
• Evidence of ongoing Continuing Professional Development (CPD) relevant to ICT, digital services, cyber security, or public sector transformation.

• Working hours:
  
  37 hours per week
• Location:
  
  Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX
  , United Kingdom
• Work pattern: 2 days remote, 3 days in the office
• Final date to receive applications: 28th August 2026, apply ASAP.