Customs Control Tower Manager; FZ-OT

It’s more than a job As a Customs Specialist at Kuehne+Nagel, your job is to optimise logistics to keep our global supply chains running smoothly. The impact of your work goes beyond that: your expertise makes both special and ordinary moments possible for people around the world, for example by ensuring that a global product launch happens on time. It is import and export work, but it is also so much more than we imagine.

• Lead, coach, and develop a team of customs specialists, fostering a high-performance culture focused on quality, compliance, and customer service excellence.
• Oversee the accurate and timely processing of customs declarations, ensuring compliance with customs regulations, internal policies, and customer requirements.
• Serve as the primary escalation point for customers and internal stakeholders, delivering effective issue resolution and maintaining strong working relationships.
• Monitor team performance against agreed KPIs and SLAs, driving continuous improvement initiatives to enhance efficiency, accuracy, and customer satisfaction.
• Manage customs compliance risks, support audit readiness activities, and maintain robust documentation and process controls across all operations.
• Ensure the effective allocation of resources, implementation of best practices, and ongoing training to keep the team current with regulatory changes and industry developments.

• Proven experience in customs brokerage, customs operations, international trade compliance, or freight forwarding.
• Previous leadership experience managing or supervising operational teams in a fast-paced, compliance-driven environment.
• Strong knowledge of customs regulations, customs clearance processes, special procedures, and compliance requirements.
• Excellent communication, stakeholder management, and customer relationship-building skills.
• Strong analytical, problem-solving, and organizational skills with the ability to manage multiple priorities and deadlines.
• Experience using customs systems, reporting tools, and Microsoft Office applications, with a continuous improvement and customer-focused mindset.

• Join one of the world’s leading logistics and customs service providers with a strong global presence and reputation for excellence.
• Take on a pivotal leadership role where your expertise directly impacts customer satisfaction, compliance, and operational success.
• Be part of a collaborative and supportive team environment that values innovation, accountability, and continuous improvement.
• Access extensive learning and development opportunities to support your professional growth and career progression.
• Contribute to meaningful process improvement initiatives that enhance efficiency, service quality, and customer experience.
• Build a rewarding career with a company that empowers its people to make a difference and shape the future of global logistics.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.

Whether we help deliver life-saving medicines, develop sustainable transportation solutions, or support our local communities, your career will contribute to more than you can imagine.