Business Leader; Crematoria

Position: Crematorium Business Leader

Location: Loughborough Crematorium, Loughborough

Job Type: Full‑Time, Permanent

Salary: Up to £41,000 per annum

Are you a commercially astute and people‑focused leader ready to make a difference in a meaningful sector? We're looking for an inspiring and proactive Business Leader to manage and grow operations at our Loughborough Crematorium – ensuring exceptional service for families, strong team performance, and sustainable business results.

As the key leader at your crematorium, you will oversee every aspect of the site – from service delivery and standards to community outreach and revenue generation – all while ensuring care, dignity, and professionalism at every stage.

At CMG, we believe that every farewell should be delivered with compassion, respect, and the highest standard of care. As a Crematorium Business Leader, you will ensure these values are honored every day by leading your team, supporting families, and embedding a culture of excellence across all cremation services and memorial offerings.

This is a high‑impact role where your leadership will drive both operational success and customer satisfaction. You will be responsible for leading your team, overseeing day‑to‑day operations, and ensuring all cremations, services, and site standards meet the needs of families and the wider community.

• Lead all aspects of crematorium operations, ensuring exceptional service and legal compliance
• Manage and support your team, including Crematorium Assistants, Ground Staff, Memorial Consultants and Admin staff
• Oversee daily scheduling, chapel coordination, and the cremation process with dignity and precision
• Ensure respectful and professional care for the deceased at all times
• Develop and implement marketing strategies to raise awareness and increase memorialisation uptake
• Monitor financial performance, cost control and resource allocation to ensure profitability
• Build strong relationships with funeral directors, clergy/celebrants and local stakeholders
• Uphold high standards of Health and Safety, environmental compliance and site presentation
• Ensure compliance with FCA standards for all pre‑need funeral and memorial plans

• Has a strong background in team and operational management
• Leads with empathy, integrity and professionalism
• Understands the importance of delivering service excellence in emotionally sensitive settings
• Has strong commercial awareness and confidence in managing budgets and KPIs
• Is a confident communicator, both with staff and members of the public
• Is comfortable using systems and tools for scheduling, reporting and compliance
• Can work autonomously and make sound decisions under pressure

• Experience managing crematorium, cemetery or other service‑based facilities
• Strong understanding of environmental and legal regulations in the cremation sector
• Knowledge of memorialisation products and crematoria‑based customer services

• A meaningful leadership role with real community impact
• Full training and support from regional and central teams
• 25 days annual leave + bank holidays
• Company pension, life assurance and employee assistance programme
• BUPA private healthcare (Self)
• Annual company bonus

We know that diverse teams make better decisions, build better products and create a better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.

We're regulated by the FCA, so some roles may be subject to background checks.