National Customs Operations Manager

National Customs Operations Manager

As a Customs Specialist at Kuehne+Nagel
, you will play a pivotal role in ensuring compliant, efficient, and future‑ready customs operations across all business units. You will shape strategy, lead high‑performing teams, and drive innovation through continuous improvement and digitalisation.

• Lead and oversee national customs operations, ensuring compliance and operational excellence across all business units.
• Drive continuous improvement initiatives to enhance productivity, efficiency and service quality.
• Identify and implement automation and digital solutions to optimise customs processes.
• Support the onboarding of new business, including RFQs and operational integrations.
• Build strong customer relationships and represent the operations function in key customer engagements.
• Collaborate across functions, including IT, Sales, Compliance and Operations, to deliver innovative solutions.
• Lead and manage strategic projects, ensuring successful implementation and measurable outcomes.
• Inspire, develop and lead a high‑performing, inclusive team while fostering a strong performance culture.

• Proven experience in customs operations management within a logistics or supply chain environment.
• Strong knowledge of UK and international customs regulations and compliance requirements.
• Demonstrable experience in process optimisation, automation and continuous improvement.
• Leadership experience with the ability to motivate, coach and develop diverse teams.
• Strong project management skills, with experience of leading cross‑functional initiatives.
• Excellent stakeholder management, communication and collaboration skills.
• Proficiency in customs management systems (e.g. Cargo Wise or similar platforms).
• Fluent English; additional language skills would be an advantage.

This is an opportunity to shape and transform customs operations on a national scale while playing a key role in driving innovation and strategic direction. You'll enjoy a high‑profile role within the organisation, working closely with senior stakeholders and global teams in a dynamic, international environment.

In return, you'll benefit from excellent career development opportunities, ongoing learning and the chance to be part of a forward‑thinking organisation committed to growth, digitalisation and operational excellence. Your ideas, expertise and leadership will have a direct impact on our continued success.

Logistics shapes everyday life – from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.